Retail Operations Manager

Russell Tobin; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Russell Tobin is seeking an experienced Retail Operations Manager to drive strategic programs across global retail stores, improving product ownership, operations, and customer experience. This role partners with global teams to translate strategic priorities into measurable business results.

You will lead cross-functional initiatives, manage multiple projects, and travel to markets to gather feedback and drive measurable outcomes.

Qualifications

• 5+ years of project/program management experience.
• Strong understanding of project management methodologies and lifecycles.
• Analytical and problem-solving skills.
• Ability to identify trends and implement solutions.
• Stakeholder and change management experience.
• Ability to manage ambiguity and multiple projects.
• Excellent organisational and time-management skills.
• Strong communication and influencing across levels.
• Ability to work with global cross-functional teams.

Responsibilities

• Identify, create, lead, and implement strategic programs.
• Develop initiatives to improve product ownership, operational efficiency, processes, and customer experience.
• Lead complex projects across global teams.
• Identify roadblocks early and drive resolution.
• Partner with senior retail leaders to communicate projects.
• Build stakeholder relationships across regional and global teams.
• Travel to markets to support initiatives and gather feedback.
• Analyze trends and develop strategies for operational challenges.
• Manage multiple projects balancing strategic and tactical work.

Skills

PM experience

Stakeholder mgmt

Change management

Analytical skills

Cross-functional teamwork

Communication

Job description

Retail Operations Manager– Retail Operations | Global Technology Company

We are looking for an experienced Retail Operations Manager to join a global technology organisation and drive strategic programs that enhance product ownership, employee engagement, operational efficiency, and customer experience across retail stores.

This is an exciting opportunity for someone who enjoys solving complex problems, working with global cross-functional teams, and turning strategic priorities into measurable business results.

Key Responsibilities

• Identify, create, lead, and implement strategic programs supporting retail priorities.
• Develop initiatives that improve product ownership, operational efficiency, processes, and customer experience.
• Lead complex projects across global cross-functional teams.
• Identify potential roadblocks and risks early and drive timely resolution.
• Partner with senior retail and field leadership to communicate key projects and initiatives.
• Build strong stakeholder relationships across regional and global teams.
• Travel to different markets to support initiatives, host forums, gather feedback, and strengthen communication.
• Analyse business trends and develop strategies and solutions to address complex operational challenges.
• Manage multiple projects simultaneously while balancing strategic and tactical priorities.

Key Skills & Experience

• 5+ years of project/program management experience.
• Strong understanding of project management methodologies, tools, and project lifecycles.
• Excellent analytical and problem-solving skills.
• Proven ability to identify trends, develop strategies, and implement effective solutions.
• Strong stakeholder and change management experience.
• Ability to manage ambiguity and multiple projects in a fast-paced environment.
• Excellent organisational, time-management, and attention-to-detail skills.
• Strong communication and influencing skills across different levels of an organisation.
• Ability to build trusted relationships and work effectively with global, cross-functional teams.
• Flexibility to work across multiple time zones.

Preferred Background

Experience in any of the following would be highly relevant:

• Retail Store Operations
• Regional/National Retail Management
• Retail Program Management
• Field Leadership
• Customer Experience
• Retail Transformation
• Global Operations

If you have strong program management, retail operations, stakeholder management, and problem-solving experience and are interested in working on global retail initiatives, I’d be happy to connect.