Retail Operations Manager

Select Appointments; England; On-site; GBP 52,000 - 55,000; Full time

Job summary

A leading horticultural business in the UK seeks a Retail Operations Manager who will oversee daily operations and inspire a diverse team. The role requires strong leadership and commercial acumen, focusing on sales growth and superior customer experiences. A competitive salary of £52,000 - £55,000, along with bonuses and employee benefits, is offered for the right candidate.

Benefits

Competitive salary

Performance-related bonus

Staff discount

Professional development opportunities

Pension contribution

Qualifications

• Proven senior operational or management experience.
• Strong ability to drive sales growth and profitability.
• Capacity to analyze performance data and develop high-performing teams.

Responsibilities

• Oversee daily operations across plant areas and retail departments.
• Lead and inspire a diverse team of horticultural specialists.
• Build strong supplier relationships for quality products.

Skills

Leadership skills

Customer service orientation

Commercial acumen

Horticultural knowledge

Job description

My client stands at the forefront of their industry, and after doubling their revenue over the past six years, they're building out their leadership team to drive the next phase of expansion.

This is your opportunity to step into a key leadership position where operational excellence, commercial expertise, and horticultural passion come together to drive a premium business forward.

As a Retail Operations Manager, you'll be overseeing all aspects of daily operations across plant areas, retail departments, and customer facilities, ensuring the highest standards are maintained throughout. You'll have the chance to lead and inspire a diverse team of horticultural specialists and retail staff, drive sales growth and profitability through strategic merchandising and inventory management and build strong supplier relationships to secure quality products. This role offers genuine autonomy and the opportunity to shape the customer experience, working with a business that values premium positioning, innovation, and operational excellence across 52 locations.

The Retail Operations Manager position would suit someone with proven senior operational or management experience who combines strong commercial acumen with comprehensive horticultural knowledge and genuine passion for plants. If you have excellent leadership skills, outstanding customer service orientation, and the ability to analyse performance data whilst developing high-performing teams, this role is ideal for you.

What's on offer:

• Competitive salary £52,000 - £55,000, depending on experience
• Performance-related bonus scheme
• Staff discount on all products
• Ongoing professional development opportunities
• Pension contribution

My client has achieved remarkable growth under strong leadership, expanding from a successful business to the top name in their sector with locations across the UK and Channel Islands. They pride themselves on outstanding staff retention and empowering their people to reach their full potential and enjoy rewarding careers in a beautiful working environment.

If you're ready to be part of a dynamic, thriving business that values operational excellence and horticultural expertise, Select Recruitment would love to hear from you.