Retail Operations Lead

Zachary Daniels Recruitment; City Of London; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading retail recruitment firm is seeking a Retail Operations Lead to manage operational systems and support retail platforms in London. This hybrid role offers up to £42,000 and requires expertise in retail technology and excellent communication skills. You will coordinate network changes and ensure operational readiness across multiple stores, driving efficiency and data accuracy.

Benefits

Salary up to £42,000

Hybrid working

Employee discount

Early finish on Fridays

Birthday day off

Medical cover

Lunch allowance

Qualifications

• Experience using various digital platforms in a retail operation setting.
• Proficient in Microsoft 365 (Excel, PowerPoint, Word, Outlook, Power BI).
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Manage network changes, such as store openings and closures.
• Provide operational support for various systems.
• Ensure data accuracy and reporting.

Skills

Retail Technology experience

Proficient in Microsoft 365

Strong organizational skills

Analytical mindset

Excellent communication skills

Proactive and solutions-focused

Team player

Adaptability

Stakeholder understanding

Job description

Overview

Retail Operations Lead | London | Hybrid | Up to £42,000

My client is a leader in its market, looking for a Retail Operations Lead to support our central operations team in ensuring our retail stores are fully set up and operational across multiple digital platforms. The position allows hybrid working, 3 days based in our Central London office and 2 days working from home.

Benefits include:

• Salary up to £42,000
• Hybrid working
• Employee discount
• Early finish on Fridays
• Birthday day off
• Medical cover
• Lunch allowance and so much more…

Our Retail Operations Lead role:

This role is integral to managing network changes, such as store openings, closures, refurbishments and ensuring seamless access to systems that enable daily retail operations. You will be the go-to contact for platform access and configuration, working closely with internal teams and external vendors to maintain accuracy, efficiency and operational readiness across the retail network.

Responsibilities

• Platform Setup & Management
• Operational Systems Support
• Network Change Coordination
• Data Accuracy & Reporting
• Operational Support & Communication
• Compliance and Security

Key skills and experience

• Retail Technology: Experience using various digital platforms in a retail operation setting, including POS systems, workforce management, inventory, and compliance tools.
• Tech-Savvy: Proficient in Microsoft 365 (Excel, PowerPoint, Word, Outlook, Power BI).
• Organised & Efficient: Strong organisational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Analytical Mindset: Skilled in analysing data and processes to identify improvements, root causes, and key insights.
• Excellent Communicator: Able to explain complex or technical concepts in a clear and simple way, both verbally and in writing.
• Proactive & Solutions-Focused: Self-motivated with a positive, can-do attitude. Takes initiative to find better ways of working.
• Team Player: Collaborative approach with strong interpersonal skills.
• Adaptable: Comfortable working on multiple priorities with flexibility and a willingness to learn.
• Stakeholder Understanding: Quick to grasp stakeholder needs and translate them into action.

If this role sounds like you then apply today!

Retail Operations Lead | London | Hybrid | Up to £42,000

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