Retail Operations Director - 39 hours - Handforth Support Office

TN United Kingdom; England; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join an established industry player as a Regional Operations Director, leading growth initiatives across a network of pet care centres. This role offers the chance to shape strategic direction and drive operational excellence while fostering a culture of high support and engagement. You will work closely with area managers to enhance performance and consumer experience, ensuring the highest standards of service. If you are a passionate retail leader with a knack for building relationships and driving results, this opportunity is perfect for you.

Benefits

Car Allowance

Bonus Scheme

Comprehensive Employee Benefits

Qualifications

• Demonstrable experience in retail growth, ideally in supermarket operations.
• Exceptional leadership and strategic planning skills.

Responsibilities

• Lead growth initiatives across 150 Pet Care Centres.
• Provide strategic direction for Area Management teams.

Skills

Leadership

Strategic Planning

Communication

Interpersonal Skills

Data Analysis

Job description

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Retail Operations Director - 39hours - Handforth Support Office, Handforth

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Client:

Pets at Home Group Plc

Location:

Handforth, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

627bd9596be0

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Description

Regional Operation Director

• Field based, regional travel from home location
• Highly competitive total reward package

Does the thought of joining the UK’s leading Pet Care business as a Regional Operations Director, inspire an internal tail-wag for you? If it does, paws for thought and read on.

This role presents a rare opportunity to lead growth initiatives across one of our core regions, comprising c150 Pet Care Centres.

About the role

As our Regional Operations Director, your purpose is to provide clear strategic direction for the eight Area Management teams, within your designated region, by translating our strategy into a meaningful vision with clear deliverables that support continuous improvement and business growth.

Embodying our passion for our people and our consumers, you are a seasoned retail leader and ideally have a background within stores, understanding intrinsically customer, colleague and store performance metrics. You will be adept at seeking out and analysing insight from across our business to support the evolution of our consumer experience, continuing to develop and grow our teams and drive profitability.

Owning responsibility for a significant sales budget, you will be a strategic leader, able to ensure future-vision focus whilst embracing the agility to join operational teams and ‘do the do’ when required. You will have the ability to translate strategic plans and outputs into simple messaging, which is clear and understood across the different stakeholder groups, including retail, commercial and marketing colleagues.

Working closely with the regional support team and our support office colleagues, you personally own the performance, engagement and development of our Area Managers and will spend time with them regularly in pet care centres coaching for excellence. Continually evolving, you are a leader of change across the business.

About Us

“We put pets first” is our number one value at Pets at Home. Every colleague has a part to play to ensure that we deliver on this value every day. Our love and understanding of pets led us to develop our long-term goal to improve the life of every pet in the UK.

This covers not only the pets in our care, the pets of owners that use our products and services but also the pets that we can help through our charity work and through educating and advocating for change in society and the wider pet care and veterinary industry.

We put pets first; it’s not simply a statement, its’ our driving principle.

About You – what we would like you to bring to our role and teams

You will have demonstrable experience in delivering growth within the retail sector, ideally gained within supermarket store operations, with exceptional leadership and strategic planning skills alongside the agility to take a hands-on approach, leading from the front as required. A calm, energetic, confident and engaging leader, you will establish trust and credibility with your team, inspiring followship and a culture of affective challenge. You will communicate with kind, rich candour, creating a feedback culture which supports confidence and drive for excellence with your teams.

An engaging and credible leader, you will have the agility and influencing skills to move across a variety of stakeholder groups. Your commercial expertise will bring purpose and engagement, driving operational experience and excellence in your region.

An overview of some of the core deliverables and focus for the role

Strategic Visioning – Able to see the bigger picture and articulate the direction of travel to your region with strong and engaging communication

Sales Delivery – Accountable for the sales (and cost lines) plan delivery across your region, driving growth and purposeful commerciality

Standards and Service Execution – A relentless drive for high standards across all areas of accountability, ensuring a consistent consumer experience regardless of location

High Performing Team – A highly engaged and motivated team that feels set up to succeed within a culture of high support, high challenge and with low colleague turnover

Relationship Management – Robust relationships across the Area Management population, both within your Region and beyond. An honest and strong two-way relationship with your direct peers to ensure a consistent Retail voice is represented to the rest of the business

Skills and Behaviours

• A proven track record operating at a senior leadership level for a leading UK/International retailer(s) or multi-site service provider. Ideally you will have held roles as Area or Regional Managers previously
• Outstanding interpersonal skills with an ability to build trusting and robust relationships, both in person and remotely
• Excellent communication skills, both written and verbal and an awareness and ability to adapt communication style for varying audiences
• A data focused mindset, gaining insight to drive and execute commercial opportunities and taking actions to mitigate risks
• Proven leadership skills with a high support, high challenge approach to develop and drive a high performing team culture
• A natural coach and developer of people, inspiring your broader teams through a natural drive and energy to support, creating fun and positivity
• Evidence of executing exceptional standards focusing on a consumer first approach to service and standards in a high service environment
• Ability to empathise with pet owners, understanding the emotional relationship pets play in consumers lives

Additional Benefits:

In addition to a competitive salary, car allowance and bonus scheme, we also offer a comprehensive employee offering

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.