Retail Operations Coordinator - Maternity Cover - Jo Malone London (Part Time - 29.5 Hours per week)

The Estée Lauder Companies Inc.; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading company is seeking a Retail Operations Coordinator for their Jo Malone London brand, requiring strong organizational skills and operational support across retail channels. This part-time role offers a unique opportunity to drive efficiencies and enhance customer experiences while ensuring effective communication between various teams.

Qualifications

• Experience in a fast-paced retail environment or retail head office team.
• Proficiency in Microsoft Excel is essential.
• Experience in stakeholder management.

Responsibilities

• Supports the Retail Operations team in daily management across various operations.
• Co-ordinates key projects and communicates operational updates.
• Assists with omni-channel distribution and new initiative rollouts.

Skills

Strong communication skills

Organisational skills

Attention to detail

Problem-solving capabilities

Customer service skills

Analytical skills

Tools

Microsoft Office Suite

Google Analytics

Power BI

Job description

Retail Operations Coordinator - Maternity Cover - Jo Malone London (Part Time - 29.5 Hours per week)

Join to apply for the Retail Operations Coordinator - Maternity Cover - Jo Malone London (Part Time - 29.5 Hours per week) role at The Estée Lauder Companies Inc.

Retail Operations Coordinator - Maternity Cover - Jo Malone London (Part Time - 29.5 Hours per week)

Join to apply for the Retail Operations Coordinator - Maternity Cover - Jo Malone London (Part Time - 29.5 Hours per week) role at The Estée Lauder Companies Inc.

Description

Jo Malone London has an opportunity for a Retail Operations Coordinator, reporting to the Retail Operations Senior Manager. This role will be based within our Head Office, in Central London. This position is on a part time basis, working 29.5 hours per week over 4 days.

Description

Jo Malone London has an opportunity for a Retail Operations Coordinator, reporting to the Retail Operations Senior Manager. This role will be based within our Head Office, in Central London. This position is on a part time basis, working 29.5 hours per week over 4 days.

The Retail Operations Coordinator will supports the Retail Operations team in the day-to-day management across Retail Operations, Omni Channel Development and Fleet & Distribution for stores and online. This role provides essential operational support to Free-Standing Stores (FSS) and the concession estate, ensuring the smooth running of operational processes and policies. The coordinator is responsible for a variety of tasks including day to day operational support as well as co-ordinating key projects across all channels of the business.

Retail Operations

• Working with Field/Sales team and Store Managers to drive efficiencies and improve ways of working to allow customer to be the priority
• Supports delivery of elevated boutique experience ensuring luxury proposition and brand equity is maintained
• Works closely with property services & IT on store maintenance approvals and job completion
• Owning brand orders for hygiene and stationery through Office Depot & Self Service
• Communicating key corporate hygiene and health & safety updates to Field/Sales team
• Co ordinating the rapid response protocol for incidents that impact business continuity
• Supports the Operations Manager in key weekly/monthly and adhoc ops communications
• Supports in managing the flow and frequency of communication from head office to Stores and Field Sales team
• Advise stores on operational processes, procedures, and policies, ensuring adherence to best practices.
  
  

Omni Channel Distribution

• Supporting the Retail Operations Manager with omni-channel expansion and implementation and roll out of new initiatives
• Support with all new distribution set ups, pre-opening critical path communication across all functions set up’s, raising operations orders for equipment and resources for new distribution launch
• Supports digital teams with onboarding of new retailer/pureplay digital platforms
• Works along side Omni Operations Manager in new boutique and refit process communicating across corporate stakeholders, RDDC, Store Design, VM, IT and Maintenance
• Updating and monitoring door book identifying opportunities and risk with lease renewals, investment and rolling profitability
• Operational support for divestment/close down of boutiques or short term pop ups
• Operational input into key brand activations and pop ups
• Aiding the roll out of personalisation across Bricks & Clicks
  
  

Qualifications

CHARACTERISTICS OF A SUCCESSFUL CANDIDATE:

• Strong communication and organisational skills, with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience in a fast-paced retail environment or a head office retail team.
• Excellent customer service skills and the ability to manage relationships with various stakeholders.
• Strong time management and prioritisation skills, with the ability to work independently and as part of a team.
• Attention to detail and problem-solving capabilities to handle operational discrepancies efficiently.
• Strong knowledge of analytics & visualisation tools such as Google Analytics and/or Power BI
• Focus on attention to detail and accuracy
• Enthusiastic about working with data - experience in interpreting information & delivering actionable insights
• Passion for and knowledge of the beauty industry; retail experience is desirable but not essential
• Results driven with a challenger mindset and entrepreneurial spirit

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Personal Care Product Manufacturing

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