Retail Operations Coordinator (f/m/x)

Breitling; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury watchmaker is seeking a Retail Operations Coordinator for their London office. This dynamic role combines retail operations, merchandising, and marketing, providing an opportunity to support the Retail Director and enhance retail performance while contributing to brand excellence.

Benefits

Watch to wear / watch to buy program

Referral program

Culture of feedback

Qualifications

• Solid experience in a similar position is required.
• Proven ability in managing time and organizing tasks effectively.
• Competency in applying sales and retail operations expertise.

Responsibilities

• Support the Retail Director with administrative tasks and operational requirements.
• Compile and track retail performance reports and KPIs.
• Collaborate with marketing for CRM data use.

Skills

Time management

Organizational skills

Sales expertise

Tools

Apple devices knowledge

Job description

We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury. With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we’re excited to continue our journey forward.

Join our vibrant team in London as: a Retail Operations Coordinator and be part of something extraordinary!

We are teams of eight and are currently looking for our next colleague to complete our squad! You will be based at Breitling Office in London (Regent Street).

This is more than just a Retail Coordinator role—it's an opportunity to grow within a dynamic, multifaceted position that combines responsibilities across retail operations, merchandising, marketing, product training, and sales, both within the UK and occasionally within Breitling HQ. All of this is aimed at coordinating best-in-class results for Breitling’s expanding retail footprint.

Your Contribution:

1. You will be the main support to the Retail Director, assisting with boutique administrative tasks and day-to-day operational requirements.
2. You will coordinate and compile weekly and monthly retail performance reports.
3. You will track and report on key retail KPIs, providing insights and analysis to identify opportunities for improvement.
4. You will collaborate with the Marketing team to ensure efficient use of CRM data, supporting both local and national retail initiatives.
5. You will ensure brand consistency across all boutiques by communicating global updates and operational changes.
6. You will coordinate all boutique Smart Event submissions, reviewing them in line with brand expectations and engaging with the Marketing team as needed.
7. You will be accountable for data analysis and maintenance.
8. You will monitor training progress across all boutiques, supporting the Sales team with Multi-Brand Training reporting and data management.

Do you think there is even more to discover in this role? You're right — apply today and learn more!

You will fit well to our squad if:

1. You have solid experience in a similar position.
2. You demonstrate excellent time management and organizational skills.
3. You can effectively apply your expertise in sales and retail operations, even under tight deadlines.
4. You have good knowledge of Apple devices and system setup.

We invite you to apply even if you do not meet all of these criteria.

At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Watch to wear / watch to buy program
• Referral program
• Culture of feedback

Want to take on this mission and join our team? Apply now!

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.

Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.