Retail Media Senior Account Manager

Croud; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

25 days holiday

Annual performance bonus

Equity in Croud US

Season Ticket loan

Work from home opportunities

Gym membership contributions

Life and income protection

Rail card

Share option scheme

Agile working policy

Job summary

Croud is seeking a Retail Media Senior Account Manager in the Greater London area to lead strategic client initiatives and drive profitable growth across multiple platforms. You will guide a dedicated team, shape best practices, and own relationship management with major brands.

You will mentor Executives and Managers while optimizing campaigns, reporting, and time management to deliver exceptional client service in a fast-paced, cross-functional environment.

Qualifications

• Strategic Retail Media experience with leadership.
• Experience leading a team of Executives and Managers.
• Strong client management and communication skills.
• Ability to develop and implement account development plans.
• Comfort with cross-functional collaboration.

Responsibilities

• Lead on Retail Media strategy and execution across client portfolios.
• Manage a portfolio of major client accounts and mentor Retail Media staff.
• Drive operational excellence and scalable processes.
• Deliver insightful reporting to demonstrate value and guide decisions.
• Oversee setup, budgets, and performance for vendor and seller models.
• Collaborate across Retail Media, Paid Media, and Analytics teams to improve cross-channel performance.

Skills

Retail Media

Strategic mindset

Client management

Team leadership

Data analysis

Education

Degree or equivalent

Tools

Excel

PowerPoint

Job description

• The Retail Media Senior Account Manager is a leadership role within the Retail Media team, ideal for an experienced and strategic digital marketing professional with strong hands-on experience across Retail Media Networks
• This is a specialist Retail Media role, rather than a traditional PPC position focused exclusively on platforms such as Google Ads or Meta
• You will be responsible for the overall success of a portfolio of major client accounts, leading on strategy, execution and client relationship management, with the support of a dedicated team
• A crucial aspect of this role is driving operational excellence, shaping scalable processes and defining Retail Media best practice, including how we work with the Croudie Network
• You will also be a leader and mentor, with direct line management responsibility for Retail Media Executives and Managers
• This position requires a strategic mindset, advanced technical knowledge of Retail Media, exceptional client management skills and a proven ability to lead a team to success
• Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours)
• Lead Marketplace Strategy and Execution to drive client profit, including the implementation of Account Development Plans and innovation of new ideas- spanning many platforms and retailers including Amazon, Walmart, Target, Tesco, Sainsburys, Ulta, Boots, Carrefour, and more
• Oversee Client Account Setup and Management across both Vendor and Seller models, ensuring best practices are followed for tasks like Brand Registry, PDP optimisation, and inventory management
• Direct Daily Operations and Performance for your team’s client portfolio, including optimisation activities, managing client budgets for maximum efficiency, and driving innovation
• Drive Overall Team Performance to meet and exceed monthly margin and incremental revenue targets
• Ensure Operational Excellence by providing technical guidance to your team and ensuring accurate daily time journaling
• You will ensure the effective measurement of campaigns, providing insightful reporting that demonstrates value and drives strategic decisions
• You will guarantee that all client reports and deliverables are completed accurately and delivered on time by your team
• You will champion the sharing of learnings with the wider Retail Media, Paid Media, and Analytics teams to improve cross-channel performance
• You will analyse complex data sets to identify strategic opportunities and provide actionable recommendations to clients
• You will play an active role in defining Retail Media best practice and creating scalable processes to improve team efficiency
• You will innovate new technologies and ways of working, monitoring market trends to support internal growth and contribute to the tech roadmap
• You will stay up to date with new market tools and Retail Media opportunities, sharing knowledge and driving adoption within the wider team
• You will advocate for knowledge sharing and drive the delivery of cross-channel processes and tools
• You will have direct line management of Retail Media Executives and Managers, leading their development through regular 1:1s and performance reviews
• You will provide direction and guidance to your team to ensure the highest standards of communication and client service are maintained
• You will mentor new team members to help them become operational in their roles quickly and efficiently
• You will contribute to the new business process and oversee the delivery of sales support from the team when required

Benefits

• 25 days holiday a year
• Free home office chair and screen
• 20 days vacation a year + 10 public holidays
• Quarterly team offsites / Regular socials
• Sale commission
• Free fruit, breakfast cereals and tea & coffee
• Free home office chair
• Annual performance bonus
• 401k plan
• Equity in Croud US upon completion of 6 months
• Season Ticket loan
• Agile Working Policy
• Share option scheme
• Summer Fridays
• Medical cash plan
• Full Paid Medical Insurance (including dental and vision)
• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
• Work from home opportunities
• Sales commission (if involved in a pitch)
• Gym membership contributions
• Free Citibike membership
• Gym Membership contributions (Classpass or NYHRC)
• Summer Fridays
• Annual performance bonus
• Recruitment referrals bonus
• Ride to Work scheme
• Agile working policy
• Recruitment referrals bonus
• Life and income protection
• Rail card

This position requires a strategic mindset, advanced technical knowledge of Retail Media, exceptional client management skills and a proven ability to lead a team to successProactive, self‑motivated, and able to work autonomously to generate ideas and deliver resultsAdvanced Microsoft Office skills, particularly Excel, Word, and PowerPointDemonstrable in‑depth experience in Retail Media or Marketplace roles within a digital organisationInnovative mindset with a continuous drive for improvement and excellenceExcellent communication, presentation, and negotiation skillsProven experience managing Retail Media campaignsHighly organised with exceptional attention to detail and project management abilityCollaborative team player who thrives in a fast‑moving, cross‑functional environmentDegree‑level education or equivalent relevant work experienceStrategic thinker with the ability to plan effectively, drive performance, and deliver profitable growthDemonstrated ability to balance multiple priorities, projects, and client demandsStrong track record of delivering marketplace and retail media performance in competitive marketsDemonstrated ability to identify opportunities, innovate, and stay ahead of industry trendsProven ability to derive insights from data and translate them into actionable strategiesExpert knowledge of current Marketplace and Retail Media best practices, tools, and strategiesStrong mathematical and analytical skills; comfortable manipulating and interpreting large datasetsProven experience managing client relationships, expectations, and cross‑channel activities