Retail Manager - Trolley Cluster Services

Royal Voluntary Service; Wales; On-site; GBP 25,000; Full time

Job summary

An established charitable organization is seeking a Retail Manager - Trolley Cluster Services in South Wales. This full-time role involves managing the delivery of trolley services, leading a team of volunteers, and ensuring compliance with standards. Ideal candidates will have management experience in retail and strong organizational skills. A competitive salary of £24,023 is offered, along with a range of benefits including training and support for development.

Benefits

Salary of £24,023 per annum

Ten weeks’ company sick pay

Enhanced Family Leave schemes

Exclusive discounts and cashback online

24-hour doctor line

Confidential employee assistance programme

Opportunities to develop new skills

Qualifications

• Experience at management level within a similar retail environment.
• Ability to communicate effectively both verbally and in writing.
• Excellent organisational skills with proven ability to coordinate tasks.

Responsibilities

• Lead the delivery and expansion of successful trolley services.
• Manage the recruitment and coordination of volunteers.
• Maintain positive relationships with NHS Trusts.
• Ensure compliance with standards and procedures.
• Report and evaluate performance to improve services.

Skills

Knowledge of EPOS / Till systems or Cashier training

Ability to proficiently use IT systems

Excellent literacy and numericity skills

Excellent organisational skills

Experience at management level in retail

Proven management experience

Job description

Overview

Royal Voluntary Service has an opportunity available for a Retail Manager - Trolley Cluster Services to join our team in and around South Wales. This is a full-time, permanent role with a salary of £24,023 per annum.

This job is closed.

What you'll bring as the Retail Manager - Trolley Cluster Services

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

• Knowledge of EPOS / Till systems or Cashier training.
• Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet etc) to a basic level.
• Willingness to undertake training and continuing professional development.

Qualifications and Skills

• Excellent literacy and numericity skills with the ability to communicate effectively both verbally and in writing.
• Excellent organisational skills with proven ability to coordinate a variety of tasks.
• Experience at management level within a similar retail environment and comparable turnover.
• Proven management experience and ability to influence, engage and motivate stakeholders.

What you'll be doing

• Lead the delivery and expansion of a successful trolley services across South Wales.
• Manage the recruitment of volunteers to lead trolley services.
• Engage, motivate and coordinate your team of volunteers to ensure reliable and consistent trolley services.
• Create and maintain positive working relationships with various NHS Trusts to operate, promote and develop trolley services.
• Ensure that volunteers and trolley services comply with associated statutory standards policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial controls and other operating policies and procedures.
• Deliver trolley services in line with agreed Profit and Loss budget, monitoring performance regularly in order to flex costs in line with turnover performance.
• Manage stock, pricing, cash handing and baking in accordance with RVS policy and procedures.
• Report, monitor, evaluate and feedback to identify opportunities to drive sales and improve trolley service and volunteering efficiency.
• Utilise systems and management reports to monitor performance and identify areas for improvement across your services, implementing the changes through your team
• Complete regular competitor visits to identify trends and opportunities taking appropriate action locally whilst giving feedback to the Retail Support team through your Area Manager.
• Work flexible hours to fit with the trading hours of the trolley service.
• Undertake any other reasonable duties commensurate with the purpose and remit of the role.

Benefits

• Salary of £24,023 per annum
• Ten weeks’ company sick pay following successful completion of probation
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

Details

Location: South Wales

Working hours and contract type: Full-time, Permanent

Closing date: 10 October 2025 (may close early if enough applications are received; please apply soon).

Apply

If you feel you have the skills and experience to become our Retail Manager - Trolley Cluster Services, please click “apply” today to view the complete job description. We’d love to hear from you!

Note: If you are successful with your application the role will be subject to satisfactory DBS or PVG check. At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.