Retail Manager - Trading Support

Tate; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the cultural sector seeks a Retail Manager - Trading Support in London. The role involves managing retail operations across sites while empowering teams to enhance customer experiences. Applicants should possess strong leadership, communication, and organizational skills to thrive in a dynamic environment.

Qualifications

• Expert in retail operations and KPIs, experienced in leading diverse teams.
• Strong communication skills, able to work collaboratively across teams.
• Proven project management capabilities in dynamic environments.

Responsibilities

• Ensure smooth operational running of retail outlets and empower teams.
• Drive revenue generation and maximize commercial opportunities.
• Lead and manage Floor Managers across London sites.

Skills

Communication

Leadership

Problem Solving

Organizational Skills

Project Management

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Retail Manager - Trading Support, London

Client:

Tate

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

aa1dbdce1938

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

The Trading Support Manager is an integral part of the Retail Leadership team. They ensure the smooth operational running of Tate’s retail outlets in London and work with the team to deliver the strategic aims of the department.

You will champion the empowerment of our teams and elevate customer experience. You will lead by example in embodying Tate’s values and be an advocate for inclusivity and diversity.

You will work collaboratively across the organisation to deliver the strategic aims of our department through three key channels – people, customer, profit. You will ensure the right people are in the right place at the right time. Empower colleagues to deliver exceptional customer experience by ensuring they have access to the tools and resources they need. You will drive revenue generation, working with the Retail Management team to maximise commercial opportunities.

What you will bring to the role:

• You are an expert in retail operations, you know your KPIs from your POs and you are the one your colleagues go to when they need help.
• Communication skills are your expertise, you regularly and successfully work collaboratively with stakeholders across multiple teams.
• You are an experienced manager who can lead, motivate, and empower large and diverse teams.
• You are passionate about developing your team and proactively provide opportunities for learning and development.
• You can prioritize deadlines, work unsupervised, make decisions independently, and work across multiple projects simultaneously.
• You have proven project management and organisational skills, and are confident in forward planning as well as demonstrating flexibility and responding to change.
• You are a creative thinker and problem solver, able to work in a dynamic environment and to deliver against tight deadlines.
• You are technically proficient with an understanding of commercial systems, reporting software, and the Microsoft Office suite.
• You share our commitment to creating a diverse and inclusive space for our visitors and colleagues, and are able to support your team to deliver on this commitment.
• You demonstrate our Tate values and are open, bold, rigorous, and kind.

About the role:

• This is a full-time, fixed-term role, reporting to the Deputy Head of Retail.
• You will have line management responsibility for several Floor Managers based across the London sites.
• You will be based in London, primarily working across Tate Modern and Tate Britain, with occasional project work at regional sites.
• You will be flexible and available to work weekends, early mornings, and evening shifts.

As a member of the Disability Confident Scheme, we interview all disabled applicants who meet the essential criteria for a job vacancy.