Retail Manager - Southland

Buscojobs; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Retail Manager to join their leadership team at a prominent shopping destination. This role focuses on enhancing customer experiences while managing relationships with retail partners. You will have the chance to drive strategic initiatives that improve overall performance and advocate for customer needs. The position offers a unique opportunity to influence the retail landscape and contribute to a vibrant community atmosphere. If you are passionate about retail and thrive in dynamic environments, this role is perfect for you.

Benefits

Five days paid Life Leave

18 weeks gender-neutral paid parental leave

Free parking at local Westfield

Four weeks annual leave

Qualifications

• Strong experience in Retail, Property, or Venue operations.
• Customer-obsessed mindset to deliver extraordinary experiences.

Responsibilities

• Manage relationships with retail partners and support their success.
• Act as a change advocate to enhance customer and business performance.

Skills

Retail Management

Stakeholder Management

Customer Experience

Operational Management

Strategic Planning

Job description

Categories : Centre and Retail Management

Your opportunity

We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Southland. In this role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs.

As the voice of the customer and the centre's eyes and ears, you will prioritise delivering outstanding experiences every day. Reporting to the Centre Manager and being part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and drive our team's success.

Your key responsibilities will include :

1. Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation.
2. Building strong relationships with Centre retail staff, customers, and community and government stakeholders.
3. Identifying areas of strategic opportunity in relation to retailers, customers, and broader centre performance, creating short and long-term roadmaps that contribute to improved retailer and Centre performance.
4. Acting as a change advocate, initiating, and supporting new programs that impact the retailer and customer experience and overall business performance.
5. Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and business partners.
6. Dealing with Centre incidents and emergencies in accordance with company procedures.
7. Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team.

What sets you apart :

• Strong experience within Retail, Property or Venue operations ideally.
• Has a customer-obsessed mindset who wants to deliver extraordinary experiences every day.
• Embraces ambiguity and exhibits natural curiosity to navigate through complex situations.
• Demonstrates versatility by comfortably handling both operational tasks and high-level strategic initiatives.
• Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels.
• Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance.
• An energetic people-person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers.

About us :

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage, and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you to thrive with us, we promise to respect, inspire, and develop you, and that you will do work that matters.

Diversity, equity, and inclusion underpin our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace where everyone feels valued, supported, and motivated to realize their full potential.

We aim to create a workforce reflective of the communities we serve and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity, or life stage.

We offer benefits supporting your wellbeing, career, and lifestyle, including five days paid Life Leave on top of four weeks annual leave (pro-rated for part-time), 18 weeks gender-neutral paid parental leave with no qualifying period and superannuation paid during leave, and free parking at your local Westfield.

For more information or questions, please email Kristy Araipu - [emailprotected].

Applications close : Sunday 27th April (unless filled prior).

Advertised : 09 Apr 2025 AUS Eastern Standard Time

Scentre Group recruits exclusively for roles in Australia and New Zealand. If contacted about opportunities outside these regions, do not disclose personal information.

Any email communication from us will come from a scentregroup.com email address. Forward suspicious emails to: [emailprotected].

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We acknowledge the Traditional Owners and communities of the lands where we operate and pay our respects to Aboriginal, Torres Strait Islander, and Māori cultures and elders.