Retail Manager | Pocklington | 35 Hours per week

Sewell Group; Pocklington; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in the retail sector seeks a Site Manager to oversee daily operations and manage the team at their Pocklington site. The ideal candidate will have supervisory experience and a passion for delivering excellent customer service. Responsibilities include ensuring operational targets are met and fostering a high-performance environment while adhering to safety and compliance standards.

Benefits

Up to 10% annual bonus

30 days holiday including Bank Holidays

10% in-store discount

Access to retail discounts

Free emotional and financial support

Five paid volunteering days per year

Qualifications

• Experience in a supervisory or management role.
• Passion for delivering world-class service.
• Understanding of health & safety and stock management.

Responsibilities

• Manage and motivate the site team for optimal performance.
• Ensure stock availability and facility operations meet standards.
• Deliver a world-class customer experience.

Skills

Supervisory experience

Customer service

Health and safety awareness

Stock management

Computer literacy

Education

BIIAB training or equivalent

Job description

Role Overview

Reporting to the Operations Manager and Retail Senior Team, the Site Manager will have overall responsibility for their site on a day to day operational and people basis, and achieving all targets, budgets and KIP’s set. Sewell Retail Site Managers are further responsible for ensuring world-class customer experience is delivered to all Sewell customers as well as ensuring the forecourt and store reflect a world-class shopping facility.

Hours of Work - 35 hours per week to be worked flexibily Monday-Sunday

Key Responsibilities

On a day to day basis, the Manager will be responsible for:

• Ensuring our customers receive a world-class service through the management and motivation of the site team and visit our site at its best every day.

• Managing and motivating the site team to ensure the best performance is being delivered at all times, including recruitment, training, relationship management and discipline.

• Management and monitoring of site stock, ensuring availability of all key products and services to customer at all times.

• Maximising sales through pricing, merchandising, promotional/seasonal products, product review and new product trials.

• Adhering to our Age Restricted policies and ensuring all staff comply with requirements and receive regular and up to date training and information.

• Ensuring the site is running operationally to its full capacity; following procedures, completing daily walkabouts, raising and resolving issues, checking machines and maintaining an open and productive dialogue with staff.

• Deliver the site in line with budget; monitoring stock, overheads, staff hours, wet and dry stock, review suppliers, keep drive off’s and theft to a minimum and complete regular site audits.

• Champion an environment of high performance; ensure site staff are receiving/attending regular and relevant training to complete their jobs to their full potential.

• Promote a culture of safety and security on site for customers and staff; awareness of drive off’s, theft and fraud, be familiar with Sewell Retail Health and Safety procedures, reviewing regularly and taking advice where necessary.

• Working with the wider Retail Management, Senior Management and Professional Services team wherever necessary to deliver world class products and services

Skills & Attributes

As well as exhibiting the Sewell Group Behaviours, the suitable person will have the following:

Essential:

• Previous supervisory or management experience

• A passion for delivering a world-class service

• Have an understanding of the wider aspects of site management, i.e. health & safety, training and stock management

• A ‘hands on’ approach to working and be able to use own initiative

• A positive, approachable and professional attitude and demeanour

• Possess a good level of computer literacy

• The ability to work both as a team member, and alone in a busy working environment.

• Possess a positive approach to learning, development and progression

• Willingness to make yourself available through telephone/email contact on a 24 hours, 7 days per week basis, company phone provided.

Desirable:

• Have valid BIIAB training (or equivalent) and a Personal Licence

What you can get:

• £28,000-£32,000 (Full Time Equivalent)
• Up to 10% annual bonus
• 30 days including Bank Holidays rising with length of service
• 10% in-store discount
• Access to thousands of big brand retail discounts (including cinema tickets, groceries, travel, day trips and many more).
• Free emotional, practical & financial support through GroceryAid
• Length of service, big birthday & milestone celebrations
• Five paid volunteering days per year
• Plus many more