Retail Manager - MINI

Group 1 Automotive; Colchester; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts & servicing

Company pension

Family-friendly policies

Cycle-to-work

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Referral rewards

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Retail Manager for MINI Colchester to lead a team of sales executives in delivering exceptional customer experiences. You will drive finance and insurance sales and contribute to profitability while upholding regulatory standards.

The role emphasizes coaching, strategy development, and maintaining high service levels across the dealership, with opportunities for growth and professional development.

Qualifications

• Finance and insurance experience with FCA compliance familiarity.
• Experience supervising and managing end-to-end sales processes.
• Ability to deliver outstanding customer experiences with energy and professionalism.
• Strong communication and interpersonal skills.
• Demonstrated organization and multitasking能力.

Responsibilities

• Drive the sale of finance and insurance products with weekly penetration monitoring.
• Identify opportunities to increase profitability through upselling finance & insurance products.
• Assist in developing sales strategies to increase revenue and customer retention.
• Ensure compliance with regulatory and sales processes and fair treatment of customers.
• Collaborate with Sales Executives to maintain high customer satisfaction and operational excellence.
• Deliver excellent customer service and foster loyalty and referrals.
• Maintain organized administration and professional housekeeping standards.

Skills

Finance & Insurance

Sales supervision

Customer service

Communication

Multitasking

UK driving licence

Job description

Retail Manager - MINI Colchester

Create experiences you can be proud of.

Leading with ambition and integrity, as a Retail Manager you’ll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers’ faces.

Working to become the World’s Most Trusted Automotive Retailer, you’ll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge

• Save money every day withour exclusive retail discounts

• Drive a great dealwith discounts on new and used cars, plus servicing offers

• Plan for the years aheadwith our company pension scheme

• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter

• Commute for lesswith our cycle-to-work scheme

• Prioritise your wellbeingwith dedicated support for you and your family

• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily

• Make a differencewith a paid day to volunteer in your community

• Invest in your futurewith our company share purchase plan

• Earn financial rewardswhen you refer a friend to join the team

• Keep learning and growingwith our training and development opportunities for everyone.

• Life assurancewith the option to increase cover

• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration rates

• Identify opportunities to increase profitability through upselling finance & insurance products

• Assist in the development of sales strategies to increase sales revenue, customer retention, and overall business performance

• Ensure full compliance with regulatory and sales processes, prioritising fair treatment of all customers

• Collaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellence

• Deliver exceptional customer service, fostering loyalty and generating referrals

• Maintain organised administration and uphold housekeeping standards for a professional work environment

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Solid experience in offering finance and insurance solutions to customers, with a thorough understanding of FCA compliance and regulations

• Proven expertise in supervising and managing the end-to-end sales process

• Ability to deliver outstanding customer experiences with energy, enthusiasm and professionalism

• Adaptable approach to tailoring finance packages that meet individual customer needs

• Demonstrated success in meeting deadlines and achieving targets, supported by excellent communication and interpersonal skills

• Highly organised and the ability to multitask effectively, ensuring efficiency and attention to detail

• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.