Business Manager

Big Group; Norwich; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Company pension scheme

Flexible working options

Cycle-to-work scheme

24/7 healthcare access

Volunteer day

Training & development

Life assurance

Share purchase plan

Job summary

Group 1 Automotive Norwich is seeking a Business Manager to lead a team of sales executives in delivering exceptional customer experiences. You will drive finance and insurance product sales, ensure regulatory compliance, and develop sales strategies to grow profitability.

Join a growth-focused dealership with strong employee benefits and development opportunities, supporting your team to reach their potential while maintaining high service standards.

Qualifications

• Solid experience in offering finance and insurance solutions to customers
• Proven expertise in supervising and managing the end-to-end sales process
• Ability to deliver outstanding customer experiences with energy, enthusiasm and professionalism
• Must hold a valid UK driving licence

Responsibilities

• Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration rates
• Identify opportunities to increase profitability through upselling finance & insurance products
• Assist in the development of sales strategies to increase sales revenue, customer retention, and overall business performance
• Ensure full compliance with regulatory and sales processes, prioritising fair treatment of all customers
• Collaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellence
• Deliver exceptional customer service, fostering loyalty and generating referrals
• Maintain organised administration and uphold housekeeping standards for a professional work environment

Skills

Finance & insurance

Sales supervision

Customer service

Communication

UK driving licence

Job description

Business Manager

Lakenham

Norfolk

GB

NR1 2

Any

Job description

Business Manager - Volkswagen Norwich

Create experiences you can be proud of. Leading with ambition and integrity, as a Business Manager you'll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers' faces. Working to become the World's Most Trusted Automotive Retailer, you'll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration rates
• Identify opportunities to increase profitability through upselling finance & insurance products
• Assist in the development of sales strategies to increase sales revenue, customer retention, and overall business performance
• Ensure full compliance with regulatory and sales processes, prioritising fair treatment of all customers
• Collaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellence
• Deliver exceptional customer service, fostering loyalty and generating referrals
• Maintain organised administration and uphold housekeeping standards for a professional work environment

Helpful skills and qualifications

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Solid experience in offering finance and insurance solutions to customers, with a thorough understanding of FCA compliance and regulations
• Proven expertise in supervising and managing the end-to-end sales process
• Ability to deliver outstanding customer experiences with energy, enthusiasm and professionalism
• Adaptable approach to tailoring finance packages that meet individual customer needs
• Demonstrated success in meeting deadlines and achieving targets, supported by excellent communication and interpersonal skills
• Highly organised and the ability to multitask effectively, ensuring efficiency and attention to detail
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

• Respect
• Integrity
• Transparency
• Teamwork
• Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

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