Retail Manager Lymington

Cook Trading Limited; New Forest; On-site; GBP 30,000; Full time

Job summary

Join a leading independent retailer as a Retail Team Leader, where you'll manage a small team to deliver exceptional customer service and drive sales. This role involves hands-on customer interaction, team training, and ensuring operational excellence while embodying the company's values of sustainability and community.

Benefits

Paid leave for birthdays and family events

Staff profit share

Discounts and free food perks

Team meals and events

B-Corp certified business benefits

Qualifications

• Experienced manager with commercial acumen and people focus.
• Ability to drive sales and manage a successful shop.
• Strong communication and leadership skills.

Responsibilities

• Provide first-class customer service and lead your team.
• Achieve financial targets and maintain cleanliness in the shop.
• Train team members on health and safety and daily procedures.

Skills

Customer Service

Team Leadership

Sales Management

Communication

Cash Handling

Job description

Pay rate :£30,000 per year (including paid breaks)

Join Our Retail Team!

Lead our small shop teams responsible for delivering a friendly atmosphere, excellent retailing, and remarkable service. You will build great relationships with customers, know our food inside out, and lead an outstanding retail operation. As well as driving sales, you will be hands-on, serving customers and replenishing stocks to ensure the best sales environment.

The Role

Provide first-class customer service consistently and lead your team to do the same.

Ensure every customer is treated with courtesy and respect, prioritizing their needs.

Develop your team’s product knowledge to advise on menu planning and promote upcoming offers, products, and promotions.

Achieve financial targets through your team, understand your P&L reports, and maintain a system for monitoring variances.

Keep the shop immaculate, clean, and spotless at all times.

Ensure your team represents the brand through excellent service, dress code, and communication.

Develop cash handling skills and weekly reporting to support central functions.

Regularly review service levels and plan local marketing initiatives as needed.

Oversee deliveries, place orders, and conduct accurate stock takes each period.

Keep your team informed about new products and targets, ensuring everyone is aligned towards common goals.

Train all team members in their roles, including health and safety and daily procedures.

Maintain staff records related to discipline, sickness, and holidays.

Lead by example, embodying the COOK values, resolving challenges, and developing potential stars within your team.

Good to Have

An experienced manager with commercial acumen and people focus, experienced in running a successful shop and driving sales.

Potential matters more than perfection—if you tick most boxes, we want to hear from you.

Excellent Benefits include:

• Paid leave for birthdays, moving house, becoming a grandparent, or children starting school
• Staff profit share
• Access to CookieJar Smart Spending discounts and free food perks
• Team meals, events, and away days
• Being part of a B-Corp-certified business that values sustainability, people, and community

And many more benefits.

What Cook is About

We’re a proudly independent, family-owned B Corp that cares deeply about our food, our people, and doing the right thing—even when it’s not the easiest.

Our vision is to be a place where everyone feels welcome and belongs. We value collaboration, diversity, and growth. If you want to grow with COOK, please apply.