Retail Manager (Luxury Boutique)

Escape Recruitment Services; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury goods retailer is seeking an experienced Retail Manager to lead a new flagship store in Glasgow. You will manage daily operations, drive sales, and lead a small team, ensuring exceptional customer service and engaging local promotions. The ideal candidate has retail management experience and a passion for luxury products, creativity in marketing, and strong commercial awareness.

Qualifications

• Proven experience in a retail management role leading a small team.
• Experience with luxury products is a strong advantage.
• Strong customer focus and service orientation.
• Creative with a flair for layout planning and events.
• Organised and calm under pressure.

Responsibilities

• Manage day-to-day operations ensuring excellent customer service.
• Lead and develop a team, coach for performance.
• Drive sales through events and local marketing.
• Monitor performance and report on sales and stock levels.
• Create and refresh store layouts and displays.

Skills

Retail management experience

Customer service focus

Team leadership

Creativity in marketing

Commercial awareness

Tools

Microsoft Office

Stock and reporting systems

Job description

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Client:

Escape Recruitment Services

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8bf837390697

Job Views:

3

Posted:

12.08.2025

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Job Description:

Working Hours - 5 Days out of 7 Between 9.30am to 6pm Monday to Sunday

We're working with a well-established luxury goods business with a long-standing reputation for quality. They're now looking for an experienced Retail Manager to launch and lead their new flagship store in Glasgow City Centre.

This is a varied, hands-on role where you'll lead a small retail team of 3, drive local promotional activity, and shape the store's offering to meet customer demand. You will have the opportunity to take full ownership of a high-profile store within a respected organisation with a blend of operational responsibility and creative freedom in your role. It would suit someone with a commercial mindset and strong communication skills - someone who enjoys building relationships and storytelling, sharing the companies history, craftsmanship and how the products origins.

What you'll be doing:

• Managing all day-to-day aspects of the store, ensuring smooth operations and excellent customer service
• Leading and developing a team of Retail Sales Assistants, setting rotas, approving timesheets and coaching for performance
• Driving store sales and community engagement through events, promotions and local marketing initiatives
• Monitoring store performance, reporting on sales figures, stock levels, margins and costs
• Creating and refreshing store layouts and product displays, ensuring the shop is well presented and commercially appealing
• Work closely with the merchandising, production and area sales teams

What we're looking for:

• Proven experience in a retail management role, leading a small team
• Experience with luxury, high-quality products would be a strong advantage
• Strong customer focus, passionate about providing exceptional levels of service
• A confident people manager who can lead by example and motivate a team
• Creative and hands-on, with a flair for layout planning, local marketing and events
• Strong commercial awareness with the ability to interpret sales and performance data
• Comfortable using stock and reporting systems, along with Microsoft Office
• Organised, detail-oriented and calm under pressure