Retail Manager - Levy Merchandising

Compass Group UK & Ireland; Wolverhampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a leading retail operation as a Retail Manager overseeing multiple sites, including the Wolverhampton Wanderers Megastore. You will manage P&L, drive sales, lead teams, and ensure compliance with health and safety regulations. A fantastic opportunity to grow within a dynamic environment offering competitive benefits.

Benefits

31 days holiday including bank holidays

Pension scheme

Colleague health cash plan

Life assurance cover of 4 x annual salary

Employee assistance programme

Discounts on Levy Merchandising products

Enhanced family leave and pay

Opportunities for development

Qualifications

• Previous retail leadership experience is essential.
• Ability to drive sales and control costs.
• Strong understanding of retail KPIs.

Responsibilities

• Oversee retail operations and manage P&L for multiple sites.
• Ensure excellent customer service and compliance with standards.
• Develop and coach store teams for optimal performance.

Skills

Leadership

Customer Service Excellence

Time Management

Operational Efficiency

Sales Management

Job description

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Job Introduction

Retail Manager - Levy Merchandising

Salary: £35,000 - £45,000 depending on experience, plus benefits

Hours per week: 37.5

Working pattern: 5 days per week - will include some evening and weekend working

Location: Wolverhampton - will involve regular travel to other sites

We're looking for a commercially minded and driven Retail Manager to join our growing team. In this role, you'll be responsible for overseeing the retail operation for several of our retail sites across the UK including the Wolverhampton Wanderers Megastore in Wolverhampton and the Elvis Evolution Merchandise Store at ExCel Waterfront, London. You'll also take the lead on overseeing our event retail operations.

Reporting to our Head of Operations, you'll take responsibility for management of the P&L, store performance and safety and risk for the sites you manage, as well as leading the Store teams and creating an environment where colleagues feel empowered to achieve their best work. You won't be afraid to be hands-on, with a visible presence across your sites and a dedication to both service excellence and delivering exceptional customer service.

This is a fantastic role for someone who excels in a fast-paced environment and who relishes managing the challenges and opportunities that come with managing multiple retail sites. You'll also be comfortable making key decisions quickly whilst prioritising customer experience. We're a new and growing business and this role will give the right candidate the opportunity to develop and progress their career within retail operations.

What you'll do:

• Manage the implementation of our retail strategy across your sites translating the strategy into a clear and deliverable plan

• Be the figurehead and senior point of contact for our partners across your sites

• Take ownership of the P&L and be responsible for managing and improving the day-to-day operations and performance of KPI's for your sites

• Be responsible for ensuring your sites are trading effectively, delivering exceptional customer service, and hitting financial and operational targets

• Take a lead on trade planning and budget setting for your sites

• Ensure all sites meet brand and merchandising standards, compliance requirements, and customer expectations, as well as operational metrics including revenue and payroll budget

• Monitor and manage performance and availability metrics across all sites, using data to identify issues and opportunities

• Work with our Buying, Merchandising, E-Commerce and Marketing teams to optimise product mix, pricing, promotions and instore visual merchandising

• Provide local range feedback to our Buying and Merchandising teams

• Take a lead on inventory management and stock take across retail sites

• Lead the development of standard operating procedures across all sites

• Ensure compliance across your sites, ensuring the business follows health and safety regulations, company policies, and industry standards

• Lead, develop and coach the Store teams to maximise performance and grow in role and provide an escalation point for any day-to-day queries

• With the support of your teams, take a lead on scheduling and rota management

• Work closely with our Head of People to support talent development, recruitment, and succession planning

• Champion and build a positive, inclusive team culture aligned to our values where everyone can speak up and share their views

• Identify and implement process improvements to drive consistency, reduce waste and improve store execution

• Support new store openings and refurbishments as part of our growth plan

• Play a role in and collaborate on strategic projects, as required

This role would suit people who have/are:

• previous retail leadership experience

• commercially minded and understands how to drive sales and control costs

• an experienced people leader with the ability to inspire and support to deliver results and identify and coach talent within your team

• operationally rigorous - gets the detail right and leads from the front

• agile and pragmatic - thrives in a fast-paced environment and is adaptable to change

• skilled at time management, cost control and boosting operational efficiency

• strong understanding of retail KPIs, stock control, compliance and customer service excellence

• motivated to consistently achieve targets

• collaborative and a great team player

• excellent written/verbal communication and presentation skills

• ability to travel to meet the needs of the business

We anticipate the successful candidate will spend around 3 days per week at the Wolverhampton Wanderers Megastore in Wolverhampton and 1 day per week at the Elvis Evolution Merchandise Store at ExCel Waterfront, London initially.

Why Levy Merchandising?

Levy Merchandising is the merchandising arm of Levy UK & Ireland. Levy UK & Ireland are a market leader in the world of sports and entertainment experiences, boasting some of the biggest and best stadiums and leisure locations in Europe as its venue partners. These include Ajax's Johan Cruyff Arena, the All-England Lawn Tennis Club, The O2 Arena, the Tottenham Hotspur Stadium and the National Theatre to name just a few. Levy is part of FTSE 100 company and global leader in food services, Compass Group PLC.

At Levy Merchandising, we design and manufacture a wide range of product direct from source. From technical products, fit for the highest level of performance, through to non-technical fanwear, we produce apparel at all levels of the product pyramid. We also source a comprehensive range of non-clothing products to complete the full range of categories available across the sales channels.

We're proud to do things differently. We have an innovative commercial model which puts our partners first and makes decision making a joint responsibility. Building long lasting, sustainable relationships is central to our ethos and we want our partners to feel like they retain independence and control on key strategic direction whilst being able to leverage the benefit, scale, and expertise of our central teams across Buying, Licensing, E-Commerce, and Retail Operations.

We're also committed to supporting the local communities where our factories are based. We work with charities and local outreach programmes to have a positive impact in the cities and towns where we do business.

You'll also get a package that includes:

• 31 days holiday including bank holidays (pro rata, rising with service)
• pension scheme
• colleague health cash plan
• life assurance cover of 4 x annual salary
• employee assistance programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
• discounts on Levy Merchandising products and services
• enhanced family leave and pay
• welcoming company culture and opportunities to develop as our business grows
• opportunities to be a part of and involved in our colleague networks

Building an inclusive work environment

We're actively building diverse teams, and we welcome applications from everyone. We take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strength, and we are committed to creating an environment where every individual is valued, respected, and empowered.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.