Retail Manager - Levy Merchandising

Compass Group; Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

Levy, part of Compass Group, is seeking a dynamic Retail Manager to oversee exciting retail sites across the UK, including Wolverhampton Wanderers and event-led operations. The ideal candidate will possess strong leadership skills, a commercial mindset, and a passion for outstanding customer experiences. You'll manage P&L, drive performance, and inspired high-performing teams while ensuring compliance and operational excellence.

Benefits

Healthcare & Wellbeing benefits

Exclusive Perks & Discounts

Meals on duty

Pension scheme

Ongoing training & development

Qualifications

• Proven experience in retail leadership roles.
• Skilled in managing P&L and achieving KPIs.
• Detail-focused operator in fast-paced environments.

Responsibilities

• Drive retail strategy implementation across multiple sites.
• Lead teams to optimize performance and customer experience.
• Manage financial performance and oversee trade planning.

Skills

Retail Leadership

Commercial Mindset

Time Management

Operational Efficiency

Strong Communication

Job description

Retail Manager - Levy Merchandising | Wolverhampton Wanderers(travel required)

£35,000 - £45,000 per annum plus benefits

At Levy Merch, we create memorable moments through merchandise. We specialise in ethically sourced, high-quality apparel and branded products that elevate the fan experience. From concept and design to retail and fulfilment, we work in close partnership with some of the UK's most iconic venues, sports clubs, and events to deliver tailored merchandise solutions that reflect the passion of their audiences.

Our partner-first approach means we don't just supply merchandise - we co-create it. Whether it's stadium retail, online stores, or bespoke event collections, we bring energy, creativity and operational excellence to every project. We're passionate about storytelling through products, championing sustainability, and delivering commercial value with integrity.

Join us and help shape the future of fan experiences - one product at a time.

About the role:

We're on the hunt for a dynamic, commercially savvy Retail Manager to join our growing team and take ownership of several exciting retail sites across the UK. This includes headline venues like the Wolverhampton Wanderers Megastore and the Elvis Evolution Merchandise Store at London's ExCel Waterfront-plus a variety of event-led retail operations.

Reporting directly to the Head of Operations, you'll lead from the front: driving performance, managing P&Ls, ensuring site compliance, and inspiring high-performing teams to deliver standout customer experiences. This is a hands-on role where visibility, energy, and passion for retail make all the difference.

You'll thrive in a multi-site, high-volume setting-confident making key decisions under pressure and committed to balancing operational excellence with an unforgettable customer journey.

This is a brilliant opportunity to shape the future of our retail operations as part of a bold, ambitious business. If you're ready to make an impact and grow with us, we'd love to hear from you.

Duties:

• Lead the implementation of the retail strategy across multiple sites, translating goals into actionable plans.
• Act as the senior point of contact for partners, ensuring strong relationships and smooth day-to-day operations.
• Own site P&Ls, driving financial performance and ensuring delivery against key KPIs.
• Oversee trade planning, budgeting, inventory, and compliance to ensure all sites meet brand, operational, and customer service standards.
• Collaborate with Buying, Merchandising, E-Commerce, and Marketing to optimise product mix, pricing, promotions, and in-store execution.
• Lead, develop, and support store teams, fostering an inclusive culture and managing scheduling, recruitment, and performance.
• Use data to monitor site performance, identify opportunities, and drive process improvements.
• Support new store openings, refurbishments, and wider strategic projects in line with our growth plans.

Who you are:

• Proven retail leadership experience with a strong commercial mindset to drive sales and control costs
• A hands-on, detail-focused operator who leads from the front in a fast-paced environment
• An inspiring people leader with a track record of developing talent and motivating teams to deliver results
• Skilled in time management, cost control, and operational efficiency
• Deep understanding of retail KPIs, stock control, compliance, and exceptional customer service standards
• Agile and adaptable, comfortable navigating change and shifting priorities
• Strong communicator with excellent verbal, written, and presentation skills
• Collaborative team player with the flexibility to travel as required to support the business

Benefits:

• Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.