Retail Manager - Catering

Wshgroup; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

BaxterStorey is seeking an experienced Group Retail Manager to lead our campus retail operations in Shoreditch, London. You will drive strategic direction, enhance customer experience, and deliver strong sales performance across multiple group stores.

You will mentor teams, analyse performance, manage budgets and collaborate with marketing, merchandising, and supply chain to align initiatives and ensure brand consistency across locations.

Qualifications

• Minimum 5+ years in retail management with multi-store oversight.
• Proven track record in driving sales and profitability.
• Strong leadership, coaching, and talent development.
• Excellent data analysis, reporting, and KPI-driven decisions.
• Experience with P&L, budgeting and cost control.
• Knowledge of UK retail market dynamics.

Responsibilities

• Oversee strategic planning and execution of retail operations across multiple store locations.
• Mentor and develop retail teams with coaching and career progression.
• Analyse sales performance, KPIs and financial metrics to identify opportunities.
• Develop and implement strategies driving sales growth and profitability.
• Ensure compliance with policies, health and safety across stores.
• Manage budgets and P&L, optimise resources for profitability.
• Lead change initiatives and implement new systems or merchandising.
• Conduct store visits and audits on standards and service quality.
• Collaborate with head office (marketing, merchandising, supply chain) to align objectives.
• Recruit, induct and retain high-performing staff.

Skills

Retail management

Sales growth

People management

Analytics & reporting

P&L budgeting

Communication & stakeholders

POS systems

UK retail knowledge

Change management

Inventory management

Recruitment & development

Compliance & safety

Omnichannel retail

Retail leadership certs

Job description

We are seeking an experienced and decisive Group Retail Manager to lead our retail operations across multiple locations on our Campus in Shoreditch, London. In this pivotal role, you will oversee the strategic direction and operational excellence of our retail group, driving sales performance, enhancing customer experience, and developing high-performing teams. The successful candidate will combine strong commercial acumen with motivational leadership to deliver exceptional results across all group stores.

• Oversee the strategic planning and execution of retail operations across multiple store locations, ensuring consistency in brand standards and customer experience
• Manage and mentor retail teams, providing coaching, performance feedback, and career progression opportunities to develop talent within the organisation
• Analyse sales performance, financial metrics, and key performance indicators across all locations to identify trends, opportunities, and areas for improvement
• Develop and implement retail strategies that drive sales growth, market share expansion, and profitability whilst maintaining customer satisfaction
• Ensure compliance with company policies, health and safety regulations, and retail best practices across all group stores.
• Manage budgets and P&L responsibilities, controlling costs and optimising resource allocation to maximise profitability
• Lead change management initiatives and implement new systems, processes, or merchandising strategies across the group
• Conduct regular store visits and audits to monitor operational standards, staff performance, and customer service quality
• Collaborate with head office functions including marketing, merchandising, and supply chain to align retail operations with broader organisational objectives
• Develop and execute staff recruitment, induction, and retention programmes to build and maintain high-performing teams
• Gather and analyse customer feedback and market intelligence to inform strategic decision-making and competitive positioning

Required Skills and Experience

• Minimum 5+ years' experience in retail management, with at least 2 years managing multiple store locations or a large retail group
• Proven track record of driving sales growth and improving profitability in a retail environment
• Strong people management and leadership skills with the ability to motivate and develop teams
• Excellent analytical and problem-solving abilities with proficiency in data analysis and performance reporting
• Demonstrated experience in P&L management and budget control
• Strong communication and stakeholder engagement skills across all levels of the organisation
• Proficiency with retail management systems and point-of-sale technology
• Knowledge of UK retail market dynamics and consumer behaviour

Desirable Skills and Experience

• Experience in change management and implementing new retail initiatives
• Familiarity with inventory management and merchandising strategy
• Background in staff recruitment and talent development programmes
• Experience with retail compliance and health and safety management
• Knowledge of omnichannel retail operations
• Retail management qualifications or professional certifications in retail leadership

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-e