Retail Manager - Catering

BaxterStorey; Greater London; Sur place; GBP 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Training & development

Apprenticeships

Pension & life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Résumé du poste

BaxterStorey is seeking a Retail Restaurant Manager to lead a hospitality team in a dynamic environment. You will drive exceptional service, manage performance, and develop strategies to exceed client expectations.

Join BaxterStorey to deliver memorable experiences, with ongoing training and a strong emphasis on work-life balance and inclusion across diverse teams.

Qualifications

• Leads and develops a hospitality team to deliver superior guest experiences.
• Creates and implements engagement plans to drive sales and customer loyalty.
• Demonstrates passion for food and service with strong attention to detail.
• Delivers professional catering services meeting client expectations and standards.
• Shows experience commensurate with the role and a track record of team leadership.
• Analytically addresses problems and opportunities to improve service and operations.

Responsabilités

• Collaborate with the client to establish clear financial targets aligned with the budget.
• Develop an understanding of financial goals and work toward achieving them.
• Monitor performance metrics such as revenue and average transaction value.
• Supervise staff and provide regular feedback and coaching.
• Conduct appraisals to assess performance and identify training needs.
• Foster a positive team culture aligned with BaxterStorey values.
• Hold regular team meetings to communicate targets and updates.
• Keep staff informed about changes and expectations.
• Encourage open feedback and ideas from employees.

Connaissances

Team leadership

Customer service

Marketing planning

Analytical thinking

Training & coaching

Description du poste

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for aRetail Restaurant Managerwho motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are aRetail Managerwho thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

WHAT WILL KEEP YOU BUSY:

• Collaborate with the client to establish clear financial targets aligned with the budget.
• Develop a comprehensive understanding of the financial goals and work towards achieving them.
• Continuously monitor performance metrics, such as revenue, sales conversion rates, and average transaction value, to ensure targets are being met or exceeded.
• Monitor the work of all staff members and provide regular feedback and coaching.
• Conduct appraisals to assess performance, identify training needs, and recognise employee potential.
• Foster a positive and motivated team culture that aligns with the BaxteterStorey’s values.
• Hold regular team meetings to communicate targets, standards, and relevant company and client information.
• Keep the staff well-informed about changes, updates, and expectations.
• Encourage open communication channels to gather feedback, suggestions, and insights from employees.

Qualifications

WHAT YOU BRING TO THE TABLE:

• You thrive on getting the best out of people and maximising commercial opportunities.You draw satisfaction from managing, training and supporting a team
• Passionate and skilled in creating effective marketing and engagement plans.
• You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising
• You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
• Have experience commensurate with role
• Thrive on delivering a great customer experience and leading by example
• Able to demonstrate your analytical approach to problem solving

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.