Retail Manager - Automotive

Perrys Motor Sales Ltd; Dover; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday

Employee discounts

Wellbeing support

Sales Development Programme

Job summary

Perrys Motor Sales Ltd, one of the UK’s leading car retailers, is seeking a Retail Manager in Dover. This role focuses on delivering exceptional customer experiences while managing sales operations.

You will control all aspects of vehicle sales, stock management, and ensure customer satisfaction. The ideal candidate should have strong interpersonal and customer service skills, a full UK driving license, and a willingness to work on Saturdays.

Qualifications

• Good interpersonal skills and ability to listen to customer needs.
• Passion for delivering outstanding customer service.
• Full UK driving license.
• Willingness to work Saturdays.
• Previous experience in an automotive environment preferred.

Responsibilities

• Control all aspects of the sales process and stock management.
• Achieve pre-determined sales targets.
• Communicate with customers to support their needs.
• Arrange test drives and discuss finance options.
• Prospect for new customers.

Skills

Interpersonal skills

Customer service

Sales experience

Listening skills

Job description

Want an Even Better career, then join us!

Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

With a wide range of benefits on offer including:

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
• Sales Development Programme
• Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, High Flyers and Long Service recognition schemes.

Most of all you will be part of a team and a business with a family feel with a focus on people.

Hours of work: Perrys are committed to working with our employees for a focus on a good work life balance. We are one of the few car dealerships not open Sundays so you can be sure to have quality time to spend with your family and friends. Our Retail Managerswork 5 days per week, Monday to Saturday on a 4week cycle to provide 1 in 4weekends off, averaging 41.75 hours per week.

Perrys Retail Managersare at the heart of our business ensuring that we deliver a first-class customer experience to every customer that visits one of our dealerships.So why not come and make your career Even Better.

Joining us as a RetailManager means you will be the key point of contact for our customers during this exciting purchase, so it is crucial that you demonstrate our People First values to go the extra mile and get the service right first time, every time.

About the role:

We have an exciting opportunity available for an individual who comes from or is interested in a car sales background alongside experience of managing vehicle sales operations in a volume franchise.You will be responsible for controlling all aspects of the sales process, stock management, and achieving pre-determined sales targets whilst fully implementing our controlled sales process and electronic diary management system.

As a Perrys RetailManager, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Delivering not just a new car to them but a complete package to suit their driving needs.You can expect to cover a wide range of tasks to support the customer journey, from arranging test drives, to discussing finance options, to prospecting for new customers.

About you:

You will have good interpersonal skills, particularly the ability to listen to our customers needs and take pride in engaging with people and have a passion for delivering outstanding customer service.
Open to new ideas and committed to doing the right thing for our customers, treating them fairly.
You will have a full UK Driving licence.
A willingness to work Saturdays.

Previous experience in an automotive environment preferred.

Why join Perrys?

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do.We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. We are committed to being a diverse, inclusive employer.

Any applications will be 100% confidential.Perrys operates a blind CV process in the support of our diversity strategy and objectives.This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.