Retail Manager

Ethero; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the ceramic industry seeks a Retail Manager for their Stoke-on-Trent showroom. In this full-time role, you will lead a dynamic team, ensuring outstanding customer experiences while managing daily operations and strategic sales initiatives. With a focus on creativity and quality, this position offers competitive compensation and career growth opportunities.

Benefits

Staff discounts on products

Ongoing training and development opportunities

Career progression within a growing company

Qualifications

• Proven experience as a retail manager, ideally in home décor or ceramics.
• Strong leadership and people management skills.
• Exceptional communication and customer service abilities.

Responsibilities

• Oversee daily operations of the ceramic showroom.
• Lead, train, and motivate the team to meet sales targets.
• Monitor stock levels and showroom presentation.

Skills

Leadership

Customer Service

Communication

Commercial Mindset

Tools

POS Systems

Stock Management Software

Job description

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Job Title: Retail Manager - Ceramic Showroom

Location: Stoke-on-Trent

Salary: Competitive + Bonus + Benefits

Job Type: Full-time

Days of Work: Tuesday to Saturdays
Hours : 08:30 to 16:30
Salary: £14 per hour

About our client:
They are passionate about their craftsmanship, quality, and design. And a leading name in the ceramic industry, we offer a curated selection of decorative ceramics for both residential and commercial spaces. Our showroom is more than just a retail space-it's a destination for inspiration and creativity.
We're now looking for an experienced Retail Manager to lead our showroom team, drive performance, and deliver an outstanding customer experience.

Key Responsibilities:

• Oversee the daily operations of the ceramic showroom, ensuring smooth and efficient running
• Lead, train, and motivate a team of sales associates to meet and exceed sales targets
• Deliver excellent customer service by understanding client needs and offering tailored design solutions
• Monitor stock levels, merchandising standards, and showroom presentation
• Liaise with suppliers and internal departments to manage inventory and product ranges
• Develop and implement promotional strategies to increase footfall and conversion
• Analyse sales data and customer feedback to optimize performance and improve service
• Ensure compliance with health & safety and company policies

Requirements:

• Proven experience as a retail manager, ideally within home décor, interiors, or ceramics / tiles sector
• Strong leadership and people management skills
• Exceptional communication and customer service abilities
• Commercial mindset with a track record of meeting sales goals
• Passion for design, materials, and interiors is a strong advantage
• Proficient in POS systems, stock management, and retail software
• Flexible, organised, and able to work weekends as required

What We Offer:

• A dynamic and creative working environment
• Competitive salary with performance-based bonus
• Staff discounts on products
• Ongoing training and development opportunities
• Career progression within a growing company

How to Apply:
If you're passionate about interiors, thrive in a retail environment, and are ready to take the next step in your career, we'd love to hear from you.

Send your CV and a brief cover letter to [e-mail]