Retail Manager

MAC; Stansted Mountfitchet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global cosmetics brand is seeking a Retail Manager at their Stansted Airport counter. This full-time role involves leading and inspiring a team to deliver exceptional customer experiences while managing sales and operations. Ideal candidates will have retail experience, particularly in cosmetics, and a passion for the brand. The role offers excellent salary, bonuses, and career progression opportunities.

Benefits

Investment in development

Career progression opportunities

Product allocation

Staff discounts

Other excellent benefits

Qualifications

• Experience in a retail environment, ideally in cosmetics.
• Ability to inspire and motivate a team.
• Professional attitude and positive outlook on business.
• Responsive and agile in a dynamic environment.

Responsibilities

• Drive retail sales and communicate expectations.
• Deliver exceptional 5-star service.
• Develop and manage team talents and objectives.
• Ensure operational excellence in stock and merchandising.

Skills

Retail experience

Team management

Customer service

Agile response

Job description

MAC, the global authority on makeup, is seeking a Retail Manager for their counter based within Stansted Airport. The MAC brand is an iconic brand that has stood by its ethos of "All ages, all races, all genders". This is a fantastic role for someone with management experience and a passion for the MAC brand and retailing.

The role is full-time, 37.5 hours per week over 5 days, and requires working some weekends. Weekends are split fairly across the team. Stansted stores open at 4am, so an early shift starts at 4am, and a late shift would finish about 9pm. You would work a mixture of early shifts, middle shifts, and late shifts across the week, in accordance with business needs. The airport is a dynamic and fast-paced environment, and Stansted is an incredibly busy airport, so you need to be agile and responsive to the business need.

What the role is all about?

This is a management position, where you lead and drive the makeup artists to retail success. It is all about the customer experience, ensuring each and every customer gets a great MAC experience on visiting the counter.

Key Responsibilities:

• Driving retail sales - the ability to understand and communicate sales targets and expectations, leading by example
• Delivering 5-star service
• Developing and managing the talents of every team member - being clear about goals and objectives
• Operational excellence - this involves managing stock, events, and merchandising guidelines

Ideal Candidate:

• Experience in a retail environment - ideally a makeup brand but not essential - you do have to be passionate about the cosmetics industry
• Ability to confidently manage a team - being able to inspire and motivate a team to deliver results
• Professional attitude and positive outlook on business and the commercial success of the business - the ability to build internal relationships with key stakeholders is essential
• The ability to work at pace, this is a dynamic retail environment, with a need to be responsive and agile

What you get?

• Investment in your development and training
• Exceptional career progression opportunities
• Excellent salary and bonus
• Product allocation
• Staff discounts
• Other excellent benefits from within the wider business

This role is based within an airport and requires airside clearance before you can start work, which includes a Criminal Reference Check and 5 years of employment referencing. MAC is owned by the Estee Lauder Companies, who are an equal opportunities employer.