Retail Manager

TUI Group; Rugby; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Starting hourly pay £15.34

Commission & discretionary bonus

Holiday benefits & discounts

Health & Wellbeing support

Development & career progression

Pension & life assurance

Job summary

TUI Group is seeking a Store Manager for our Rugby store to lead a team of destination experts who recommend and sell holidays, cruises and UK breaks. You will role model our values, coach staff, and deliver exceptional sales and service results while putting customers at the heart of our business.

You’ll work varied shifts, including weekends and bank holidays, and utilise multiple systems to enhance the customer journey.

Qualifications

• Proven track record leading teams in fast-paced retail environments.
• Passion for delivering exceptional customer service and experiences.
• Ability to coach and develop staff to meet sales and service targets.
• Strong communication and motivational skills across shifts and teams.
• Able to manage changing priorities and embrace new ways of working.

Responsibilities

• Lead and coach the store team to deliver exceptional sales and service.
• Develop the team to resolve customer issues and own outcomes.
• Use feedback to spot trends and improve customer satisfaction and loyalty.
• Work with systems to enhance the digital journey for customers.
• Drive the team to smash targets and maintain high engagement.

Skills

Leadership

Customer service

Coaching

Communication

Adaptability

Inclusive management

Mentorship

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at ourRugby store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £15.34 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Able to embrace change easily and adapt quickly to new ways of working
• Fair and inclusive management style who recognises people are our most valued asset
• Skilled mentor who communicates effectively, leads and develops your team and retains talent
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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