Retail Manager

Social network you want to login/join with:

We are looking for a Retail Manager who will support the business objectives of the Golf Operation by successfully managing golf services and membership-related areas on a daily basis.

The operational delivery across retail areas will include The Golf Academy, Celtic Manor Mall, Twenty Ten Pro Shop, and The Golf Club Pro Shop.

Key Duties

1. Responsible for ensuring all equipment, tools, and supplies are available and maintaining relationships with suppliers.
2. Responsible for the maintenance, security, computer systems, cleanliness, and appearance of the department(s), both front and back of house.
3. Responsible for delivering the product according to set standards, exceeding customer expectations.
4. Regularly review stock rotation to ensure maximum exposure for all retail lines.
5. Ensure full, safe operation of all equipment and stock, adhering to health and safety standards.
6. Maintain cleanliness and presentation within your working environment.
7. Resolve all escalated customer complaints, communicate results to the Senior Manager.
8. Maintain inventory, investigate discrepancies, and resolve issues prior to closing inventory.
9. Prepare and operate sale markdown periods, ensuring stock is labeled, merchandised, and replenished.
10. Manage the check-in process for visiting golfers, ensuring efficiency.
11. Guide staff in optimal merchandising and visual displays.
12. Manage the Golf Concept system to maximize revenue.
13. Oversee stock management, reordering, and stock transfers within retail areas.
14. Conduct monthly stocktake, record figures, and investigate discrepancies.
15. Drive retail revenue through upselling and excellent customer service.
16. Create an exceptional retail and PGA experience, working with the Head of Golf and Retail.
17. Develop ways to enhance service quality and guest satisfaction.
18. Monitor guest feedback and implement improvement plans.
19. Lead by example in delivering five-star service.
20. Ensure staff understand and deliver high standards of hospitality and rectify sub-standard service.
21. Develop and implement ideas to improve profitability.
22. Coordinate with housekeeping to maintain guest areas.
23. Monitor costs and manage payroll to satisfy budget constraints.
24. Assist in staff scheduling for optimal efficiency.
25. Support Client Services and Event Management with merchandise and retail offerings.
26. Attend bi-weekly review meetings with the Head of Golf and Retail.
27. Collaborate to create a cohesive retail experience across all areas.
28. Ensure departmental focus on exceeding expectations and fostering loyalty.

Benefits Included

• Complimentary meal while on duty
• Uniform provided and laundered
• Discounted Leisure Membership
• Life Assurance Scheme
• Generous discounts throughout the Resort
• Accommodation available (subject to availability)
• Annual Awards Evenings

About Us

Set in 2,000 acres of rolling parkland in the Usk Valley, South Wales, Celtic Manor offers luxury with world-class facilities, including hotels, golf courses, spas, restaurants, adventure activities, and a convention centre.

In high application volumes, the campaign may close early.

Applicants must be eligible to work in the UK, with evidence required. Celtic Manor is an equal opportunity employer and welcomes applicants of all ages.