Retail Manager

Celtic Manor Resort; Newport; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join the Golf Operations team as a 'Hospitality Hero' at a leading resort. Ideal candidates should have experience in golf retail, with responsibilities including customer complaint resolutions and maintaining stock inventory. Employees enjoy career development training, discounts on services, and a supportive environment for personal growth.

Benefits

Access to career development training

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Minimum of 12 months’ experience in a golf retail environment.
• Experience working to defined operating standards (AA or 59 Club).
• Proven ability to induce, train, and inspire a team.

Responsibilities

• Resolve internal/external customer complaints escalated from team members.
• Ensure the Department achieves a minimum score of 85% in audited AA Visits.
• Maintain stock inventory in the pro shops.

Skills

Excellent communication skills

Team development

Customer complaint resolution

Job description

-
Join the ‘Greatest Story in Hospitality’ by becoming one of our Retail ‘Hospitality Heroes’ in our Golf Operations team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE -
* A minimum of 12 months’ experience in a golf retail environment
* Experience of working to defined operating standards such as AA or 59 Club
* Proven ability to induct, train, develop and inspire a team
* Experience working with high-quality brands
* Excellent communication skills – both written and oral
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
* Be responsible for resolving all internal/external customer complaints escalated from team members
* Be responsible for ensuring the Department achieves a minimum score of 85% in audited AA Visits
* Maintain stock inventory in the pro shops
* Be responsible for the preparation and operation of any agreed sale markdown period, ensuring that the stock is clearly labeled, merchandised and replenished
* Manage the Golf Concept system to ensure that all bookings are checked-in, no shows are charged and thus revenue is maximised at all times
BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
* Access to career development training from day one
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
* 24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* Staff appreciation events
* Monthly and end-of-year awards
GROW WITH US -
As a Celtic Collection employee, you will be able to say –
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 24/06/2025 by TN United Kingdom