Retail Manager

Ethero; Newark and Sherwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading ceramics company is seeking a Retail Manager to oversee showroom operations in Stoke-on-Trent. The role involves training the sales team, ensuring customer satisfaction, and managing stock levels. Ideal candidates will have proven retail management experience and strong leadership skills. This full-time position offers a competitive salary with benefits and a creative working environment.

Benefits

Staff discounts on products

Ongoing training and development opportunities

Career progression

Qualifications

• Proven experience as a retail manager, ideally within home décor or ceramics.
• Strong leadership and people management skills are essential.
• Exceptional communication and customer service abilities required.

Responsibilities

• Oversee daily operations of the ceramic showroom for efficiency.
• Train and motivate sales associates to meet sales targets.
• Deliver tailored design solutions based on client needs.

Skills

Leadership skills

Customer service

Sales targets achievement

Communication skills

Flexible organizational skills

Tools

POS systems

Stock management software

Job description

Job Title: Retail Manager - Ceramic Showroom

Location: Stoke-on-Trent

Salary: Competitive + Bonus + Benefits

Job Type: Full-time

Days of Work: Tuesday to Saturdays
Hours : 08:30 to 16:30
Salary: £14 per hour

About our client:
They are passionate about their craftsmanship, quality, and design. And a leading name in the ceramic industry, we offer a curated selection of decorative ceramics for both residential and commercial spaces. Our showroom is more than just a retail space-it's a destination for inspiration and creativity.
We're now looking for an experienced Retail Manager to lead our showroom team, drive performance, and deliver an outstanding customer experience.

Key Responsibilities:

- Oversee the daily operations of the ceramic showroom, ensuring smooth and efficient running
- Lead, train, and motivate a team of sales associates to meet and exceed sales targets
- Deliver excellent customer service by understanding client needs and offering tailored design solutions
- Monitor stock levels, merchandising standards, and showroom presentation
- Liaise with suppliers and internal departments to manage inventory and product ranges
- Develop and implement promotional strategies to increase footfall and conversion
- Analyse sales data and customer feedback to optimize performance and improve service
- Ensure compliance with health & safety and company policies

Requirements:

- Proven experience as a retail manager, ideally within home décor, interiors, or ceramics / tiles sector
- Strong leadership and people management skills
- Exceptional communication and customer service abilities
- Commercial mindset with a track record of meeting sales goals
- Passion for design, materials, and interiors is a strong advantage
- Proficient in POS systems, stock management, and retail software
- Flexible, organised, and able to work weekends as required

What We Offer:

- A dynamic and creative working environment
- Competitive salary with performance-based bonus
- Staff discounts on products
- Ongoing training and development opportunities
- Career progression within a growing company

How to Apply:
If you're passionate about interiors, thrive in a retail environment, and are ready to take the next step in your career, we'd love to hear from you.

Send your CV and a brief cover letter to [e-mail]