Retail Manager

The Card Shop; London; On-site; GBP 31,000 - 34,000; Full time

Job summary

The Card Shop is seeking a full-time Store Manager to lead operations in a vibrant retail environment. The role involves staff management, financial oversight, and community engagement, ensuring a high standard of customer service and effective promotional strategies. Ideal candidates will possess strong leadership and organizational skills, backed by relevant experience in retail management.

Qualifications

• Experience managing store operations and staff.
• Strong ability to motivate and develop a team.
• Familiarity with financial reporting and budgeting.

Responsibilities

• Recruit, train, and supervise store staff.
• Manage daily store operations and cash handling.
• Prepare and manage the store budget.

Skills

Leadership

Communication

Organizational Skills

Budgeting

Inventory Management

Education

Bachelor’s or Master’s Degree

Job description

Duties and Responsibilities:

1. Recruit, train, and supervise store staff, ensuring they are knowledgeable about products and customer service standards.
2. Schedule staff shifts and manage employee performance, providing feedback and conducting performance evaluations.
3. Stay informed about new products, trends, and competitors in the card and gift industry to provide insights and recommendations.
4. Ensure the store is clean, organized, and visually appealing, adhering to company standards for merchandising and displays.
5. Oversee inventory management, including stock ordering, receiving, and merchandising to ensure product availability.
6. Manage daily operations, including cash handling, banking, and maintaining accurate financial records.
7. Plan and execute in-store promotions and marketing initiatives to attract customers and increase sales.
8. Prepare and manage the store budget, monitoring expenses and revenues to meet financial targets.
9. Participate in community events and initiatives to promote the store and its offerings.
10. Address and resolve conflicts or issues among staff or with customers professionally.

Skills, Experience, and Qualifications:

• Ability to lead, motivate, and develop a team, fostering a positive work environment.
• Excellent verbal and written communication skills.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in budgeting, financial reporting, and inventory management.
• Previous relevant experience.
• A relevant bachelor’s or master’s degree.

Experience: Required

Employment: Full-time

Salary: £31,000 – £34,000 yearly

About The Card Shop:

The Card Shop is a retailer of cards, offering a wide selection for all occasions, as well as gifts, toys, and party supplies such as helium balloons, candle banners, and banners.