Retail Manager

TUI; Livingston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company is seeking a Store Manager for their Livingston location. In this role, you will lead a team to deliver exceptional customer service, meet sales targets, and foster a proactive work environment. The ideal candidate is passionate about leading by example and has a strong focus on customer satisfaction. This position offers a competitive starting salary and various employee benefits, including career growth opportunities.

Benefits

Starting salary of £14.83 per hour

Commission and bonus schemes

Fantastic holiday benefits

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Able to handle and prioritize multiple tasks in a fast-paced environment.
• Comfortable working varied shift patterns as required.

Responsibilities

• Lead by example and inspire your team to deliver exceptional results.
• Use customer feedback to improve satisfaction and loyalty.
• Recruit and retain talent to maintain high engagement levels.

Skills

Customer service

Leadership

Motivation

Adaptability

Mentorship

Job description

Overview

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Livingston store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

Benefits

• TUI offers much more than just a starting salary of £14.83 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

Responsibilities

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.

Qualifications

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Able to embrace change easily and adapt quickly to new ways of working
• Fair and inclusive management style who recognises people are our most valued asset
• Skilled mentor who communicates effectively, leads and develops your team and retains talent
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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