Retail Manager

Harvey Nichols; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury department store in Liverpool is looking for a Retail Manager. You will be responsible for achieving sales targets, managing a team, and ensuring excellent customer service. The ideal candidate has retail management experience and strong organizational skills, with a passion for luxury beauty products.

Benefits

Up to 40% off fashion

30% off beauty and perfumery

Clothing allowance

Bonus

Charity days

Learning and development opportunities

Qualifications

• Demonstrable experience in a similar retail support role.
• Experience managing company systems.

Responsibilities

• Achieve sales targets and ensure high customer service standards.
• Manage team to deliver excellent customer service face-to-face and via telephone.
• Develop strategies to enhance customer loyalty.

Skills

Organizational skills

Ability to work well under pressure

Job description

Social network you want to login/join with:

Do you have passion for all luxury beauty products, brands, and services?

Do you have great retail management experience?

Do you want to join Liverpool's Beauty Hot Spot?

If so, we want to hear from you!

Luxury Department Store Harvey Nichols is searching for a new Retail Manager to join them in Liverpool Beauty Bazaar, the only standalone beauty store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

When it opened in 2012, Beauty Bazaar transformed the landscape of luxury beauty retail. The store provides the ultimate indulgent beauty experience and is the UK’s first, one-stop destination for all things beauty. On the first floor, we have our lavish Champagne and cocktail bar, the WOW Bar, offering an extensive Champagne and wine list as well as delicious cocktails.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this, you will have access to a world of benefits such as:

• Up to 40% off fashion
• Up to 40% off hospitality, food market, and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Bonus

Additional benefits include charity days, a season ticket/bike loan, learning and development opportunities, access to our Employee Assistance Program - Retail Trust, recognition schemes, and the opportunity to join employee groups such as Wellbeing, Diversity & Inclusion, and Sustainability. These are just some reasons people join and stay!

About the role...

As Retail Manager, you will be responsible for achieving sales targets and department objectives through effective team management, ensuring the highest standards of customer service in line with Harvey Nichols Ways of Working.

• Manage your team proactively to deliver excellent customer service face-to-face and via telephone.
• Handle all customer queries and complaints professionally and efficiently, escalating unresolved issues to the Store Manager.
• Develop strategies to enhance customer loyalty and increase revenue.
• Support team development, delegate tasks, and ensure staff gain experience and knowledge.
• Maintain a motivated team through regular reviews and adherence to capability, disciplinary, and grievance procedures.
• Achieve financial aims, monitor margins, and improve GP contribution in line with budget.
• Identify business opportunities through promotional activities, in-store events, and seeking new business.
• Coordinate with the buying team to ensure stock is tailored to local customers, maximizing sell-through rates.
• Ensure compliance with stock management systems, minimize stock loss, and conduct stocktakes.
• Assist the General Manager in minimizing stock loss and maintaining building security, adhering to security procedures.
• Ensure team adherence to security, health and safety, and store policies to maintain a safe environment.
• Manage direct reports and department turnover.
• Support the Store Manager in managing the Cash Office, Security, Maintenance, and Stock Movement functions, ensuring controls are in place.

Is this you?

We seek individuals who embrace diversity, love challenges, are passionate about luxury retail, and seek something uniquely different. Do you also have:

• Demonstrable experience in a similar retail support role
• Experience managing company systems
• Ability to work well under pressure
• Strong organizational skills

If this sounds like you, we want to hear from you!

Where do I sign??

If you're already imagining your first day (no uniforms required) and this role excites you, click the “apply” button below to start your journey with us.