Retail Manager

TN United Kingdom; Henlow; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a renowned wellbeing brand as a Retail Team Leader, where you will lead a dynamic team to deliver exceptional guest experiences. In this full-time role, you'll oversee daily operations, manage inventory, and drive sales while ensuring a profitable retail environment. With a focus on creativity and innovation, you'll implement strategies to enhance service standards and engage with guests. Enjoy a range of benefits, including discounted stays and wellness incentives, as you contribute to making a positive impact on our guests' lives.

Benefits

Health, wellness, and wellbeing incentives

Champneys experiences

Access to app technology

In-house social media

Colleague events

Discounted stays

Complimentary spa day after probation

50% discount on Champneys products

Discounts on partner products

Discounted membership to health clubs

Qualifications

• Strong communication and interpersonal skills.
• Experience in managing and motivating teams.

Responsibilities

• Lead retail team and oversee day-to-day operations.
• Manage customer bookings and inquiries promptly.
• Implement changes to improve business revenue.

Skills

Customer Service

Team Management

Communication Skills

Sales Strategy

Inventory Control

Job description

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Contract: Full Time
Salary: £27,144 plus incentives

The Champneys experience doesn’t have to end at our properties; often, this is just the beginning! We empower our guests to recreate the Champneys spa experience at home through our extensive range of own-brand beauty products as well as our boutique offerings.

Your main responsibility will be to lead your retail team and oversee the day-to-day operations of your retail area. You will work towards targets to ensure a profitable operation within your resort.

Key roles and responsibilities

• Provide exceptional guest service through strong communication and interpersonal skills.
• Keep the spa in line with current trends and seasons.
• Handle customer bookings, inquiries, and complaints promptly.
• Manage and motivate a team to increase sales with a creative, 'think outside the box' approach.
• Control stock, replenish inventory, and conduct monthly stock takes.
• Organize spa events and promotional activities.
• Implement changes to improve business revenue.
• Oversee pricing strategies and sales performance.
• Ensure rotas are completed on the Fourth People System, maintaining adequate staffing levels to meet business demands and uphold service standards in retail.

As an iconic wellbeing brand, we offer benefits that align with our mission to make you feel happier and healthier inside and out.

Enjoy the following benefits:

• Health, wellness, and wellbeing incentives
• Champneys experiences, such as overnight stays or ultimate spa days
• Access to app technology for essential forms
• In-house social media connecting the Champneys family
• Motivating, rewarding, and engaging colleague events
• Discounted stays for you, friends, and family at our hotels or resorts
• Complimentary spa day after probation
• 50% discount on all Champneys products
• Discounts on partner products like Elemis and Clarins
• Discounted membership to our health clubs