Retail Manager

Warren James Jewellers; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a beloved jewellery brand as a Shop Manager and lead a small team to deliver exceptional customer experiences. This role offers the chance to drive sales and promote a passion for jewellery in a welcoming environment. With a focus on personal development and a commitment to customer satisfaction, you'll play a key role in maintaining the high street's vibrancy. Enjoy a full-time contract with generous holiday benefits and staff discounts. If you're enthusiastic about sales and customer service, this is the perfect opportunity to shine.

Benefits

28 days holiday (increasing to 33 after 5 years)

Monthly pay

Staff discount on jewellery purchases

Incentives and treats throughout the year

Qualifications

• Experience in retail management or hospitality is essential.
• Self-motivated with strong leadership and communication skills.

Responsibilities

• Manage day-to-day operations to maximize sales and customer numbers.
• Motivate and develop a small sales team to reach their potential.

Skills

Retail Management

Sales Skills

Leadership Skills

Customer Service

Organizational Skills

Job description

Job Description

New Shop Opening: Exciting opportunity to join one of the UK's best-loved jewellery brands and help us spread our passion and enthusiasm for customers and our jewellery.

Warren James is on the lookout for a Shop Manager - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.

About Us

At Warren James, we are a company made up of real people who are passionate about what we do. You are known by your name, not a number. At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful in-store shopping experience with face-to-face customer service provided by our friendly, brilliant, and knowledgeable teams.

From humble beginnings but with great belief and dedication from our people, we've grown Warren James from the ground up, starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.

Operating from over 200 shops nationwide and online shopping through our website, we are committed to looking after and continually developing our forever-growing customer community.

The Retail Manager Role

• Operating within Warren James policies, procedures, and processes, manage and take responsibility for the day-to-day operations of a designated shop and small team to maximise sales, customer numbers, and team potential.
• Create a welcoming environment & great one-to-one customer experiences.
• Motivate and develop a small sales team to reach their full potential.
• Set a good example in everything you do.
• Develop and maintain an excellent knowledge of our jewellery.

The Retail Manager Essentials

• Experience in retail management or hospitality.
• Experience in managing a small team.
• A genuine enjoyment for sales and a passion for jewellery and customer service.
• A smart and well-groomed appearance.
• Self-motivated with good leadership and people skills.
• Good communicator and organisational ability.
• Attention to detail in everything you do.

Jewellery knowledge isn't required as training is provided.

The Benefits

• Full-time contract.
• 28 days holiday a year, and after 5 years you'll receive 33 days a year (including 8 Bank Holidays).
• Monthly pay straight into your bank account.
• Staff discount on your WJ jewellery purchases.
• Incentives and treats throughout the year.

If you've got what it takes and are passionate and enthusiastic about customers and sales, we would love to hear from you - Click below to apply.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Sales and Business Development

Industries: Retail