Retail Manager

TUI Cruises GmbH; Billingshurst; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company in Billingshurst is seeking a Store Manager to lead a team committed to delivering exceptional holiday experiences. The role includes driving sales performance, enhancing customer satisfaction through feedback, and fostering a positive team environment. Candidates must have strong leadership skills and a passion for customer service. Competitive salary and extensive benefits package are offered.

Benefits

Competitive salary

Commission and bonus schemes

Holiday benefits and discounts

Health and wellbeing support

Pension scheme and life assurance

Qualifications

• Proven leadership experience in a retail environment.
• Ability to drive sales and exceed targets.
• Strong communication skills and customer-focused mindset.

Responsibilities

• Lead and inspire a team to provide exceptional customer service.
• Resolve complaints and ensure customer satisfaction.
• Drive sales and service goals through proactive engagement.

Skills

Leadership

Customer service

Sales proficiency

Coaching

Job description

Overview

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Horsham store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just a starting salary of £14.83 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

About the Job

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.

About Our Offer (Ouroffer)

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional TUI time off
• Competitive salary with a commission scheme that rewards you for exceeding targets & discretionary bonus
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Discovery day – time to spend working at a local charity or community
• Investment in your development, starting with an interactive web based workbook alongside your store induction
• Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

If you require any further information regarding this opportunity, please email [e-mail]