Retail Manager

Marie Curie; Ballymena; On-site; GBP 18,000; Full time

Job summary

Join a leading end-of-life charity in a dynamic retail environment as a Retail Manager. In this role, you will lead store operations, manage a dedicated team, and create an engaging shopping experience. Your expertise in retail and customer service will be essential in driving sales and enhancing community engagement. This position offers a unique opportunity to make a real difference while working in a supportive and inclusive organization. If you're passionate about helping others and thrive in a collaborative setting, this is the perfect role for you.

Benefits

25 days annual leave

Group Personal Pension Scheme

Loan schemes for bikes and computers

Continuous professional development

Industry-leading training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement and family-friendly benefits

Access to Blue Light Card membership

Subsidised Eye Care

Qualifications

• Solid retail experience, preferably in fashion/clothing.
• Experience in managing a team and volunteers is an advantage.

Responsibilities

• Lead store operations and create a memorable shopping experience.
• Manage staff and volunteers to ensure effective store operations.

Skills

Retail experience

Team management

Customer service

Visual merchandising

Cash handling

Communication skills

Organizational skills

Health and safety knowledge

Job description

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Job Description

Vacancy type: Permanent, full time

Location: Ballymena Store

Salary: £17,777.76, per annum + benefits

Hours per week: 28h

Closing date: 21st April. We are reviewing applications as they come in so early applications are encouraged.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.

You will be responsible for:

1. Lead store operations bringing energy and vision to create a memorable shopping experience.
2. Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.
3. Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.
4. Managing staff and volunteers where you'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.
5. Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on 'Rounding up' their purchase, making an 'add donation' for our charity and signing up for our loyalty scheme.
6. Ensuring sales targets are met and direct costs are kept within managed budgets.
7. Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed.
8. Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.

Key Criteria:

1. Solid retail experience, preferably in fashion/clothing.
2. Experience in managing a team. Managing volunteers would be an advantage.
3. Comprehensive understanding of retailing and merchandising display.
4. Experience of cash handling and financial management procedures (including completion of sales records).
5. Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
6. Good organisational skills and the ability to prioritise workload, balancing competing demands.
7. Understanding of health and safety procedures in a retail environment.

Application Process

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you'll love:

1. 35 hour working week
2. 25 days annual leave (exclusive of Bank Holidays)
3. Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
4. Loan schemes for bikes; computers and season tickets
5. Continuous professional development opportunities
6. Industry-leading training programmes
7. Wellbeing and Employee Assistance Programmes
8. Enhanced bereavement, family friendly and sickness benefits
9. Access to Blue Light Card membership
10. Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [e-mail]

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.