Retail Management Programme

JANNETTAS GELATERIA LTD; ST Andrews; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local gelato and hospitality provider in St Andrews is seeking candidates for their Retail & Hospitality Management Programme. This full-time position offers a starting salary of £12 – £13 per hour, with opportunities for advancement. Candidates should possess a passion for food and people, customer service experience, and flexibility to work evenings and weekends. Join a supportive team dedicated to service excellence.

Benefits

Staff discounts

Company pension contributions

Structured training programme

Qualifications

• A genuine passion for people, food, and hospitality.
• Customer service experience in retail, food, or hospitality (preferred).
• Eagerness to develop your leadership skills.

Responsibilities

• Learn front-of-house operations.
• Organise and lead a team on shift.
• Plan and forecast operational needs.

Skills

Customer service experience

Leadership skills

Reliability

Organizational skills

Flexibility

Job description

Retail & Hospitality Management Programme – Build Your Career in Food & People

Location: St Andrews

Starting Salary: £12 – £13 per hour, plus staff discounts and pension contributions, with progression to £15 – £16 per hour as you develop through the programme.

Job Type: Full Time (includes days, evenings, and alternate weekends)

About Us

We’re more than just a retail operation. We’re a community hub, serving authentic gelato and sorbet experiences to a diverse customer base. Our team values genuine conversation, cultural curiosity, and meaningful service.

We’re looking for future leaders to join our Retail & Hospitality Management Programme. This programme is designed to take you from hands-on team support to Retail Management and beyond, with full training and support along the way.

Who You Are

• You enjoy welcoming customers and sharing knowledge about the products you serve.
• You see food and hospitality as a long-term career path.
• You thrive in diverse, multicultural environments.
• You’re eager to learn how to motivate and lead a team.
• You take pride in operational standards, cleanliness, and food safety.
• You are organised, reliable, and driven to grow professionally and personally.

What You’ll Bring

• A genuine passion for people, food, and hospitality.
• Customer service experience in retail, food, or hospitality (preferred).
• Eagerness to develop your leadership skills.
• Flexibility to work evenings and weekends.
• Reliability, enthusiasm, and a commitment to high standards.

Your Development Journey

Stage 1: Everyday Service

• Learn front-of-house operations.
• Build customer service fundamentals.
• Master product preparation and serving standards.
• Manage queues effectively.

Stage 2: Day-to-Day Logistics

• Understand operational foundations for smooth service.
• Learn stock systems and replenishment processes.
• Maintain cleaning procedures and hygiene standards.

Stage 3: Supervisory Operations

• Organise and lead a team on shift.
• Troubleshoot operational and team issues.
• Prioritise tasks for efficiency.
• Complete store closing procedures.

Stage 4: Leading a Day

• Open the store and prepare for trade.
• Organise the team and delegate effectively.
• Create and allocate tasks.
• Analyse team performance and provide feedback.
• Learn the basics of people management.
• Understand rota management and cashing-up procedures.

Stage 5: Leading a Week

• Plan and forecast operational needs.
• Manage rota schedules in advance.
• Order stock and communicate with suppliers.

Stage 6: Managing Your Team

• Develop people management and coaching skills.
• Analyse team performance to drive improvement.
• Set learning and development goals for yourself and others.

Why Join Us?

• A structured training and development programme towards management.
• Real opportunities for career progression in a growing business.
• A supportive management team and inclusive culture.
• Staff discounts on products.
• Company pension contributions.
• The chance to serve a diverse community with pride.

Apply Now

If you’re ready to build your career in hospitality, food, and people leadership – and want to learn while making a real impact – we’d like to hear from you.

Help us build a culture where service is always personal.