Retail Management Graduate Programme

Decathlon UK Ltd; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Sport access

Holiday allowance

Staff discount

Wellbeing support

Discounts on products

Training & development

Job summary

Decathlon UK Ltd is launching a Graduate Trainee programme at our stores, inviting energetic sports enthusiasts to join as a Sport Advisor and progress into store leadership roles.

From Month 1 to 3 you learn values, customer excellence and operation standards; from Month 4 you step into Duty Manager and early Department Management, developing P&L awareness and team leadership.

Qualifications

• Retail, Customer Service or Hospitality experience.
• Strong communication and leadership potential.
• Passion for sport and community.
• Willingness to learn and adapt in a fast-paced store environment.

Responsibilities

• Engage with customers on the shop floor to deliver outstanding service.
• Assist with stock management, deliveries and store layout.
• Support safety and daily store operations while developing leadership skills.

Skills

Customer service

Teamwork

Leadership

Communication

Adaptability

Problem solving

Job description

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International. Sport enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.

At Decathlon UK and Ireland, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sport products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 45+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!

Program Structure

As a Decathlon Graduate Trainee, you'll be at the heart of our dynamic team, bringing energy, and enthusiasm, and igniting a love for sports through every customer interaction.

You'll really make a difference every step of the way, influencing your team, your customers, and where the future of sport is heading. Get ready for a challenging, super fast-paced experience with a steep learning curve—this programme is designed for people who are always looking to grow.

From Month 1 to 3: Mastering the foundations

Upon crossing the starting line, you will begin as a Decathlon Sport Advisor to learn about Decathlon through a deeper lens and understand the fundamentals of the Company such as our values, culture, and overall strategy.

You’ll master:

Our Culture: You will learn our company values and purpose, followed by a comprehensive introduction to your store.

Customer Excellence: Engaging with our community on the shop floor.

Operational Standards: Deliveries, stock management, and layout optimisation.

At Decathlon, we believe that the greatest leaders are doers and so the mastery of the fundamentals will be integral in your success within the project!

From Month 4: Stepping into Management.

Once you’ve mastered the shop floor’s rhythm, you’ll step up as Duty Manager while beginning your introduction to Department Management. Here, your focus expands from your specific department to the entire store ecosystem.

As Duty Manager, you are the "Captain of the Shift," responsible for:

Safety & Security: Ensuring a safe environment for every teammate and customer; acting as the first point of call for emergencies.

The Customer Pulse: Managing store flow and ensuring our signature "Gilet Behavior" is consistent from entrance to checkout.

Live Decision-Making: Making the "game-time" calls—shifting resources in real-time to keep the store performing at its peak.

You will also begin your transition into Department Management by learning:

Talent & Culture: How to recruit, onboard, and motivate your own team.

Commercial Dynamism: An introduction to P&L management, economic analysis, and sales drivers.

From month 6: Your journey to becoming a Department Manager

Now that you’ve mastered the playground, you’ll begin your transition into Department Management. This stage is where you move from supporting a team to owning a business perimeter.Your responsibilities include:

Commercial Dynamism: Managing your P&L, analysing economic performance, and driving sales growth.

Strategic Planning: Crafting long-term missions for your department and mapping

Human Capital: recruiting developing your teammates into the leaders of tomorrow.

Layout Mastery: Optimising your sales floor to create an immersive, high-performance shopping experience.

From teammate to business driver—this is where your leadership comes to life. You’ll learn to balance human management with commercial results.

The highlights of the programme

Comprehensive Training: Receive in-depth training on our products, brand philosophy, and customer-centric approach.

Mentorship: Benefit from guidance and mentorship from experienced professionals who are passionate about sport and retail.

Networking Opportunities: Connect with local and international industry experts and fellow sports enthusiasts at workshops, events, and conferences.

Career Development: Gain valuable skills and experience that will open doors for future opportunities within our company and beyond.

The player we’re looking for

At Decathlon, we all play to win and your development is no game to us. To succeed in this program, we will need you to:

• Havea genuine passion for sports and a desire to share that passion with others.
• Be able to communicate effectively and build relationships with a diverse group of teammates
• Thrive in a dynamic and high-paced team environment
• Play with a team and have the willingness to learn and adapt
• Adapt or have a proactive and can-do attitude
• Demonstrate leadership skills

Highly Desirable Qualifications:

Recognition Beyond Academics

Demonstrated achievements or awards that showcase dedication, talent, or excellence outside formal educational requirements.

Active Participation in School or Sports Societies

Involvement in school, community, or sports organisations, showing a proactive and team-oriented approach.

Retail, Customer Service or Hospitality Experience

Prior part-time work in customer-facing roles (such as hospitality or retail), which contributes to strong interpersonal and service-oriented skills in high-pressure environments.

Relevant Internship or Work Placement

Hands-on experience through internships or work placements in corporate, nonprofit, or other professional environments that align with their area of study.

Leadership Experience

Leadership or captaincy roles in school organisations, sports teams, or community groups, reflecting an ability to motivate, guide, and inspire others.

Perks waiting for you:

• Play your favourite sport regularly. This is a passion-meets-profession opportunity!
• Up to 28 days holiday with the option to carry over a maximum of five days each year
• Healthy employee discount on all Decathlon products
• 24/7 Mental, physical, and financial wellbeing support through our Employee Assistance Programme
• Gym, food, and travel discounts
• Intensive training and development opportunities
• … and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.