Retail Liaison Manager - Fixed Term Contract (to end of September 25)

N2O; Maidenhead; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading creative brand experience agency is seeking a proactive Retail Liaison Manager on a fixed-term contract. The role involves managing store outreach, scheduling visits, and serving as a key contact for retail partners. Ideal candidates will have strong communication skills and a customer-focused approach.

Benefits

23 days paid holiday per annum

Qualifications

• Experience in retail liaison, sales support, or similar roles.
• Strong communication skills for building relationships.
• Highly organised with attention to detail.

Responsibilities

• Conduct outbound calls to secure sign-ups for the 121 programme.
• Manage communication and booking of stores requiring visits.
• Monitor and optimise the booking schedule for efficiency.

Skills

Communication

Organisational skills

Customer-focused approach

Multitasking

Tools

CRM systems

Booking management systems

Job description

Retail Liaison Manager - Fixed Term Contract (to end of September 25)

We are seeking a proactive and detail-oriented Retail Liaison Manager to support our field operations. The role involves managing store outreach, scheduling visits, and acting as a key contact for retail partners and Retail Sales Representatives. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution.

About N2O

N2O is an award-winning creative brand experience agency that designs and delivers insight-led, engaging campaigns across multiple channels, including in-store, out-of-home, digital, and online. We value collaboration, innovation, and exceeding client expectations. Our Head Office is in Maidenhead, with additional sites in Bedford, Welwyn Garden City, and Colnbrook.

Key Responsibilities:

• Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme.
• Manage communication and booking of stores requiring face-to-face visits from a Field Operations Manager (FOM).
• Make reminder calls to stores before scheduled visits.
• Use the internal BMS system to book, manage, and review store visit schedules.
• Monitor and optimise the booking schedule for efficiency.
• Communicate with FOMs promptly and troubleshoot scheduling issues, escalating as needed.
• Serve as a helpline for store queries regarding the 121 programme.
• Support Retail Sales Representatives with store-related issues and escalate unresolved matters.

Requirements:

• Experience in retail liaison, sales support, or similar roles involving outbound calls and scheduling.
• Strong communication skills for building and maintaining relationships.
• Highly organised with attention to detail and multitasking abilities.
• Familiarity with CRM or booking management systems.
• Ability to work independently and collaboratively.
• Previous retail or field sales experience is advantageous.

Benefits:

• Contract Type: Fixed Term Contract (Tuesday - Saturday)
• Working Hours: Full-time (up to 40 hours per week)
• Location: Office-based
• Salary: Up to £28k p.a., depending on experience
• 23 days paid holiday per annum

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industries: IT Services and IT Consulting