Retail Leader: Drive Sales & Service Excellence

Compass Group UK; Swindon; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Contributory pension

Career development opportunities

Digital GP

Healthcare and wellbeing support

Travel discounts with leading brands

Cinema discounts

Cashback rewards

Wellness classes

Friends & family discounts

Job summary

ESS in Swindon is seeking an experienced and passionate Retail Manager to lead our retail operation at JSCSC Swindon. This is an excellent opportunity for a driven retail professional who enjoys delivering exceptional customer experiences, inspiring teams, and driving commercial performance.

As Retail Manager, you'll oversee day-to-day operation, ensuring high standards of service, strong financial performance, effective stock management, and compliance with company procedures.

Qualifications

• Experience managing a busy retail environment.
• Proven track record of delivering sales growth and hitting financial targets.
• Strong leadership and team development abilities.
• Excellent communication and relationship-building skills.
• Customer-focused with a passion for delivering outstanding service.
• Good IT skills and familiarity with retail systems and reporting tools.
• Strong numerical and analytical skills for interpreting sales data.
• Proactive, organised approach to managing multiple priorities.

Responsibilities

• Champion a positive health, safety, and wellbeing culture across the retail operation.
• Lead, motivate, and develop a high-performing retail team to achieve business and customer service objectives.
• Deliver the ESS Way management promises and create an environment where colleagues can thrive.
• Ensure Compass Service Framework policies, procedures, and best practices are implemented and maintained.
• Manage stock control, merchandising, promotions, availability, and waste to maximise sales and profitability.
• Take ownership of retail labour scheduling, budgets, resources, and equipment.
• Complete all people management activities, including absence management, performance management, and employee development.
• Maintain planograms and merchandising standards in line with company requirements.
• Produce accurate rotas and manage timesheets through OurTime to optimise labour and sales performance.
• Conduct regular colleague reviews, including Mid-Year and End-of-Year performance conversations.
• Lead weekly team huddles and communications to keep colleagues informed and engaged.
• Carry out customer journey reviews and quality audits to ensure service excellence.
• Ensure banking procedures, cash handling, and safe reconciliations are completed accurately and securely.
• Protect company and client assets, including cash, stock, equipment, and property.
• Act as a role model for ESS values and behaviours.
• Ensure full compliance with all company, client, and legal requirements.

Skills

Retail management

Leadership

Communication

Customer service

IT skills

Analytical skills

Organised

Flexibility

Tools

Retail systems

Job description

ESS in Swindon is seeking an experienced and passionate Retail Manager to lead our retail operation at JSCSC Swindon. This is an excellent opportunity for a driven retail professional who enjoys delivering exceptional customer experiences, inspiring teams, and driving commercial performance.

As Retail Manager, you'll oversee day-to-day operation, ensuring high standards of service, strong financial performance, effective stock management, and compliance with company procedures.