Retail Lead - Service/Operations - Oxford Circus

Nike; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Nike Oxford Circus is seeking a Retail Lead to deliver exceptional customer service and ensure a premium brand experience. This role involves team coordination, operational support, and compliance with Nike standards, all while fostering a positive work environment.

Benefits

Competitive compensation and benefits package

Monthly performance-based bonuses

Generous employee discounts

New NIKE outfit for you and your team

Qualifications

• Retail experience preferred.
• Ability to manage a small team.

Responsibilities

• Deliver exceptional customer service and brand experience.
• Coordinate, coach, and motivate the team.
• Support daily operations to meet sales targets.

Skills

Customer service

Communication

Team collaboration

Job description

NEW STORE OPENING - OXFORD CIRCUS

Nike Oxford Circus is looking for a Retail Lead to join our team and provide world-class service to our customers:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional customer service and ensuring a premium brand experience. You will coordinate, coach, and motivate your team while maintaining a positive work environment. You will support daily operations to meet sales targets, including digital services, visual merchandising, sales floor management, and promotional campaigns. You will identify and resolve issues in partnership with your store leadership and serve as a brand ambassador for NIKE’s initiatives. Additionally, you will ensure compliance with all NIKE standards and guidelines.

Our leads specialize in one core business area but support cross-functionally:

1. Commercial: Support efficient product receiving, inventory accuracy, visual presentation standards, and timely initiative launches.
2. Athlete Experience: Ensure the team delivers the highest quality athlete experience.
3. Consumer Experience: Lead by example to deliver excellent service and bring the customer journey to life.

What you get:

• Competitive compensation and benefits package
• Opportunity for monthly performance-based bonuses
• A supportive team that values Diversity, Equity & Inclusion
• A career with a leading company in sports and fashion
• Generous employee discounts both online and in-store, plus a new NIKE outfit for you and your team

Qualifications:

• Customer service and/or retail experience preferred
• Ability to manage a small team of peers
• Effective communication skills, brand ambassador qualities, and team collaboration
• Ability to apply product sales techniques
• Flexibility to work retail hours, including days, evenings, weekends, and holidays, based on department and store needs

Apply now online.

We are waiting for you!