Retail Lead - Portsmouth

Nike; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports and fashion retailer is seeking a Retail Lead to ensure premium consumer service and coordinate a motivated team. The ideal candidate will manage daily operations, contribute to achieving sales targets, and embody the company's brand. Customer service experience and team management skills are preferred. Benefits include a competitive compensation package and employee discounts.

Benefits

Competitive compensation and benefits

Performance-based bonuses

Diversity, Equity & Inclusion

Employee discounts

Qualifications

• Preferred customer service and retail experience.
• Ability to manage a small team.
• Effective communicator and collaborative teammate.
• Ability to apply product sales techniques.
• Flexible with scheduling and available for retail hours.

Responsibilities

• Deliver exceptional consumer service.
• Coordinate and motivate employees.
• Support daily business operations to achieve sales targets.
• Ensure compliance with all company standards.

Skills

Customer service experience

Team management

Effective communication

Sales techniques

Job description

Overview

NikePortsmouth is looking for a Retail Lead to join our team and provide worldclass service to the consumer.

What you bring

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

Apply now online

We are waiting for you!