Retail Lead - Merry Hill

Nike; Brierley Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Nike seeks a Retail Lead at their Merry Hill location to deliver exceptional service and lead a team in providing a premium brand experience. The role includes operational support, team motivation, and ensuring compliance with NIKE standards in a dynamic retail environment.

Benefits

Competitive compensation and benefits package

Monthly performance-based bonuses

Generous employee discounts

Support for Diversity, Equity & Inclusion

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team.
• Effective communication and collaboration skills.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate team while supporting daily operations.
• Act as a brand ambassador for NIKE’s initiatives.

Skills

Customer service

Team management

Communication

Sales techniques

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries, and push the edges of what can be. The company seeks individuals who can grow, think, dream, and create. Its culture thrives on diversity and rewards imagination. NIKE looks for achievers, leaders, and visionaries who bring skills and passion to a challenging and evolving environment.

Working in Nike Retail means being the face of NIKE, Inc., with a focus on product knowledge and customer service. Nike Retail teams provide valuable experiences to consumers daily. Each store, from Shanghai to San Francisco, offers a unique perspective and hosts an inspiring community of sport and style enthusiasts. A career in Nike Retail demands creativity and ambition, offering opportunities to grow alongside some of the best athletes, teammates, and retail partners in the industry.

Nike Merry Hill is seeking a Retail Lead to join our team and deliver world-class service to consumers.

What you bring:

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience. You will coordinate, coach, and motivate your team while maintaining a positive work environment. You will support daily operations to meet sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems collaboratively with store leadership and act as a brand ambassador for NIKE’s initiatives. Ensuring compliance with NIKE standards and guidelines is also part of your role.

Our Leads support one business area but work cross-functionally:

1. COMMERCIAL: Support efficient product receiving, inventory accuracy, visual presentation standards, and timely initiative launches.
2. ATHLETE EXPERIENCE: Ensure the team delivers the highest quality athlete experience.
3. CONSUMER EXPERIENCE: Lead by example to deliver excellent sales floor service and enhance the consumer journey.

What you get:

• Competitive compensation and benefits package
• Opportunity for monthly performance-based bonuses
• A supportive team that values Diversity, Equity & Inclusion
• A career in the dynamic sports and fashion industry
• Generous employee discounts and a new NIKE outfit for work

Qualifications:

• Customer service and/or retail experience preferred
• Ability to manage a small team
• Effective communication, brand ambassador skills, and collaboration
• Ability to apply product sales techniques
• Flexibility to work retail hours, including days, evenings, weekends, and holidays

Apply now online — We are waiting for you!

NIKE, Inc. is a growth company committed to diversity and inclusion. We offer a generous rewards package, a casual work environment, and opportunities for professional development. Every Nike employee shares a mission: To bring inspiration and innovation to every athlete in the world. We are an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.