Retail Lead - Birmingham Resorts World Solihull

Nike; Metropolitan Borough of Solihull, Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Nike Birmingham Resorts World is seeking a full-time Retail Lead to enhance consumer service and brand experience. This role involves team management, operational support, and ensuring compliance with Nike standards. Join a supportive team with competitive compensation and benefits in a dynamic industry.

Benefits

Best compensation and benefits packages

Monthly performance-based bonus

Generous employee discounts

New NIKE outfit for sales floor

Qualifications

• Retail and/or customer service experience required.
• Ability to manage a small team of peers.
• Effective communicator and collaborative teammate.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees.
• Support management of daily business operations to achieve sales targets.

Skills

Customer service

Team management

Communication

Sales techniques

Job description

Nike Birmingham Resorts World (Solihull) is looking for a full-time Retail Lead to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience. You will coordinate, coach, and motivate employees while maintaining an excellent work atmosphere. You will support the management of daily business operations to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with store leadership and be a brand ambassador for NIKE’s initiatives. Additionally, you will ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally:

1. Commercial: Support a team that manages product receiving, inventory accuracy, visual presentation standards, and timely initiative launches.
2. Athlete Experience: Ensure the team delivers the highest quality athlete experience.
3. Consumer Experience: Lead by example to deliver exceptional sales floor service and bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to wear with your teammates on the sales floor

Qualifications:

• Retail and/or customer service experience required
• Ability to manage a small team of peers
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques

Apply now online

We are waiting for you

Note: Relocation support is not provided for this role.