Retail Lead - Birmingham Outlet World Resorts

Nike; Metropolitan Borough of Solihull, Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Lead to enhance consumer experiences and ensure exceptional service. In this dynamic role, you will coordinate and motivate a dedicated team while managing daily operations to meet sales targets. Your leadership will help maintain the store's standards and promote a positive work environment. With a commitment to diversity and inclusion, the company offers a supportive atmosphere and competitive compensation packages. If you're passionate about retail and eager to make an impact, this opportunity is perfect for you!

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Diversity, Equity & Inclusion initiatives

Employee discounts

Brand-new NIKE outfit

Qualifications

• Customer service and retail experience preferred.
• Ability to manage a small team and effective communication skills.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees to achieve sales targets.

Skills

Customer service

Retail experience

Team management

Effective communication

Sales techniques

Job description

Nike Birmingham Outlet World Resorts looking for a Retail Lead to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team!

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally:

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry.
• Opportunity for monthly performance-based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications:

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Apply now online.

We are waiting for you!