Retail Lead

Nike; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Retail Lead to join their dynamic team. In this role, you will be at the forefront of delivering exceptional service and creating a premium experience for consumers. Your leadership will inspire and motivate a team, ensuring compliance with brand standards while driving sales through effective management of daily operations. With a focus on athlete and consumer experience, you will play a key role in enhancing the store's reputation. This opportunity offers a supportive environment with competitive compensation, performance-based bonuses, and generous employee discounts, making it an exciting place to grow your career in the sports and fashion industry.

Benefits

Performance-based bonus

Employee discounts

Diversity, Equity & Inclusion initiatives

Brand new NIKE outfit

Qualifications

• Preferred customer service and retail experience.
• Ability to manage a small team and communicate effectively.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees to achieve sales targets.

Skills

Customer service

Retail experience

Team management

Effective communication

Sales techniques

Job description

Nike Clearance Store Birmingham One Stop is looking for a Retail Lead to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally:

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry.
• Opportunity for monthly performance-based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications:

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Apply now online. We are waiting for you.