Retail IT Project Manager

JAC Recruitment; Greater London; Hybrid; GBP 66,000 - 77,000; Full time

Benefits offered by this job

Hybrid work model

1-year fixed term

Job summary

JAC Recruitment is seeking an experienced IT Program Manager to lead SAP-centric retail transformations across e-commerce, marketplaces, and store fulfilment. The role requires overseeing data migrations, go-lives, and post-launch support with close coordination across regional teams and HQ.

The ideal candidate will have 8–10 years in IT PMO/PMO delivery in Fashion/Retail, strong SAP expertise, and a track record of managing critical, high-risk transitions.

Qualifications

• 8–10 years of progressive experience in IT PMO, Project Management, or Program Delivery roles.
• Extensive track record delivering in Fashion/Retail sectors with multi-site retail, marketplaces and e-commerce.
• Hands-on experience with SAP architectures such as S/4HANA Fashion/Retail modules, SAP CAR, or major template rollouts.
• Proven ability to audit IT projects, perform systems analysis, and evaluate vendor contracts.
• Experience leading high-risk operational transitions like warehouse moves, 3PL migrations, or core fulfilment cutovers.
• Knowledge of SAP project lifecycle, data migration milestones, and enterprise dependencies.

Responsibilities

• Drive delivery of IT initiatives to establish SAP-centric retail architecture across e-commerce, marketplaces, store fulfilment and inventory layers.
• Lead centralized PMO for warehouse move projects, coordinating data migrations and 3PL transitions.
• Coordinate between IT infrastructure, supply chain, regional stakeholders, and global HQ.
• Assess existing IT infrastructure and map current-state integrations to identify optimization before changes.
• Review third-party software and vendor contracts for performance, commercial fit, and compliance.
• Produce technical and business cutover runbooks for go-lives and warehouse switchovers.
• Ensure clear accountability and sign-offs for data migration, isolation, and cutover tasks.
• Lead post-go-live Hypercare and rapid fixes to minimize disruption.
• Maintain RAID logs and proactive status dashboards for IT leadership.

Skills

IT PMO

Project Management

Retail IT

SAP architectures

S/4HANA SAP

Vendor management

Data migrations

Tools

Windows

ERP

SAP

Matrix

Job description

Salary: £66,000 - 77,000 per year

Requirements:

• 8–10 years of progressive experience in IT PMO, Project Management, or Program Delivery roles.
• Extensive, proven track record of managing projects within the Fashion, Apparel, Footwear, or Retail industries, with understanding of multi-site retail, marketplace channels, and e-commerce.
• Hands‑on experience steering projects tied to SAP architectures such as S/4HANA Fashion/Retail modules, SAP CAR, or major template rollouts.
• Proven capability in leading structured IT auditing, systems analysis, or vendor contract evaluations during major corporate system overhauls.
• Direct experience managing high‑risk operational transitions such as warehouse moves, 3PL logistics migrations, or core fulfilment platform cutovers.
• Functional understanding of the SAP project lifecycle, data migration milestones, and standard enterprise system dependencies.

Responsibilities:

• Drive the delivery of IT initiatives focused on establishing a highly optimized, SAP‑centric architecture connecting E‑Commerce, Marketplaces, Retail Store fulfilment, and backend inventory layers.
• Serve as the central PMO lead for critical warehouse move projects, coordinating system handshakes, data migrations, physical‑to‑digital inventory reconciliations, and 3PL transitions.
• Manage day‑to‑day coordination and alignment between internal IT infrastructure teams, supply chain/logistics units, regional stakeholders, and global HQ.
• Lead structured technical and functional assessments of existing IT infrastructure, mapping current‑state integration flows to identify optimization areas before system changes are introduced.
• Review and evaluate third‑party software, agency, and systems integrator contracts to assess performance capabilities, commercial alignment, and compliance metrics against business requirements.
• Translate systems analysis into actionable roadmaps, highlighting dependencies and technical risks associated with decommissioning or upgrading legacy components.
• Author and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) blueprints, ensuring retail business scenarios are fully validated.
• Partner closely with business key users to align them with test scripts, manage resource allocation for testing windows, and maintain testing momentum.
• Establish systematic defect tracking, prioritization, and validation loops with internal developers and external vendors to hit target readiness metrics.
• Create, refine, and drive the detailed technical and business cutover runbook for system go‑lives and warehouse switchovers.
• Ensure clear accountability, ownership, and step‑by‑step sign‑offs for all data migration, system isolation, and cutover tasks.
• Structure and lead post‑go‑live Hypercare support models, triaging business exceptions and coordinating rapid‑response technical fixes to minimize operational disruption.
• Maintain ownership over the programs Risk, Action, Issue, and Dependency (RAID) logs, ensuring all points have clear owners and active resolution paths.
• Prepare structured, data‑driven status reports and clear progress dashboards for IT leadership and steering committees.

Technologies:

• Backend
• Support
• Project Manager
• SAP
• Windows
• ERP
• Matrix

More

We are a retail company offering a 1-year fixed term Retail IT Project Manager role based in London or Amsterdam on a hybrid working model. The position comes with a salary of 60,000–70,000 GBP plus a 10% bonus. We are seeking someone to help drive major SAP‑centric retail and warehouse transformation initiatives across our regional and global stakeholders, with responsibility for complex delivery, testing, cutover, hypercare, governance, and executive reporting. We regret to inform applicants that only shortlisted candidates will be notified.

last updated 36 week of 2026