Retail & Hospitality Supervisor at One Garden Brighton

Plumpton College; Lewes; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a vibrant community-focused team as a Retail & Hospitality Supervisor at One Garden Brighton. In this pivotal role, you will enhance customer experiences, manage operations, and lead staff to create an inviting environment. This position offers opportunities for growth and development while ensuring top-notch service is delivered to every visitor.

Benefits

22 days annual leave + 8 bank holidays

Flexible working hours

Continuous Professional Development opportunities

Pension scheme

Inclusive team culture

Qualifications

• Experience in retail or hospitality, ideally at a visitor attraction.
• Food hygiene and first aid qualifications are desirable.

Responsibilities

• Deliver exceptional customer service and supervise seasonal staff.
• Manage stock levels, deliveries, and compliance with safety procedures.

Skills

Customer Service

Communication Skills

Team Player

Flexibility

Tools

EPOS Systems

Job description

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Retail & Hospitality Supervisor at One Garden Brighton

Retail & Hospitality Supervisor at One Garden Brighton

Description

Join Our Team at One Garden Brighton!

Are you passionate about delivering exceptional customer experiences in a vibrant, community-focused environment? One Garden Brighton is looking for a dynamic Retail & Hospitality Supervisor to help lead our commercial outlets and ensure every visitor receives outstanding service-every time.

About the Role

As a key member of our team, you'll support the Retail & Hospitality Manager in the day-to-day operations of our retail and food & beverage outlets. You'll lead by example, mentor seasonal staff, and ensure our spaces are welcoming, well-stocked, and beautifully presented. From managing stock and EPOS systems to coordinating events and driving sales, your role will be central to our success.

What You'll Do

• Deliver and champion exceptional customer service

• Supervise and support seasonal staff, including rota management

• Maintain high standards in food, beverage, and retail presentation

• Manage stock levels, deliveries, and EPOS systems

• Assist with events and corporate bookings

• Ensure compliance with health, safety, and financial procedures

• Deputise for the Retail & Hospitality Manager when needed

What We're Looking For

• Experience in retail or hospitality, ideally at a visitor attraction

• Strong customer service and communication skills

• Confident with IT and EPOS systems

• A team player who can nurture junior staff

• Flexible and proactive approach to work

• Food hygiene and first aid qualifications (desirable)

What We Offer

• 22 days annual leave + 8 bank holidays

• Flexible working hours including weekends and evenings

• Continuous Professional Development (CPD) opportunities

• Pension scheme

• A welcoming, inclusive, and supportive team culture

Join a Place That Values You

At One Garden Brighton, we're committed to equality, diversity, and creating a workplace where everyone feels valued. We welcome applicants from all backgrounds and experiences.

Apply Today!

If you're ready to grow your career in a beautiful, community-driven setting, we'd love to hear from you. Apply now and help us make every visitor experience unforgettable.

We reserve the right to call candidates to interview/withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.

Plumpton College / One Garden Brighton is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis.

We are committed to safeguarding and promoting the welfare of learners and expect all staff and volunteers to share this commitment.

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!

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