Retail General Manager

Brackmills Industrial Estate LTD; Northampton; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

35 days holiday

Company pension

Excellent training and career developt

Strong colleague networks

Job summary

Scope Northampton is seeking a Retail General Manager to lead our large-format Northampton shop. This is a permanent, full-time role with 35 hours per week, blending retail leadership with ecommerce and donor engagement to support disabled people.

You will inspire a diverse team of paid staff and volunteers, delivering sales and profit targets across in-store and online channels, while maintaining stock and a superb customer experience.

Qualifications

• Experience leading large-scale retail operations with strong commercial results.
• Proven track record of increasing sales, profitability and hitting ambitious targets.
• Strong leadership skills and ability to develop inclusive teams.
• Organisational and operational skills in stock and logistics.
• Experience using performance data to drive improvements.
• Budget management and cost control experience.
• Effective relationship building with customers, donors, volunteers and partners.
• Interest in ecommerce and online selling platforms.

Responsibilities

• Lead and develop a large team of paid staff and volunteers.
• Deliver sales, profit and growth targets across income streams.
• Drive performance across shop-floor trading, ecommerce, Gift Aid and donated stock.
• Expand online sales via platforms like eBay and other channels.
• Oversee stock processing and distribution to maximise productivity.
• Create an engaging environment for customers and donors.
• Build partnerships with local businesses and community groups.
• Use KPIs and commercial insight to identify opportunities and improve results.
• Maintain high standards of merchandising, stock management and customer service.
• Ensure financial controls, safeguarding, compliance, and health & safety.

Job description

The Role

• Permanent, 35 hours a week.
• Scope's Northampton shop, 55-57 Abington Street, Northampton, NN1 2AW
• Please note that successful candidates will be subject to an enhanced DBS check.
• We welcome all applications by 11:59pm GMT 12 November 2026.

Are you an experienced retail leader ready to take on a bigger challenge?

If so, this could be the opportunity for you.

We're looking for a Retail General Manager to lead one of Scope's large-format retail stores in Northampton. This is an opportunity to take the lead in a fast-paced, high-volume environment that brings together retail, ecommerce, warehouse operations and community engagement, all while making a real difference for disabled people and their families.

You'll have the autonomy to lead a complex retail business, develop commercial strategies, inspire large teams of colleagues and volunteers, and drive income growth across multiple sales channels including in-store trading, eBay and other online platforms.

As Retail General Manager, you’ll be accountable for delivering the shop's full commercial potential while creating an outstanding customer and donor experience.

In this role you will:

• Lead, motivate and develop a large and diverse team of paid colleagues and volunteers.
• Deliver sales, profit and growth targets across a range of income streams.
• Drive performance across shop-floor trading, ecommerce, Gift Aid, donated stock, corporate stock and new goods.
• Expand online sales opportunities through platforms such as eBay and other digital channels.
• Oversee stock-processing and distribution operations to maximise productivity and value.
• Create a welcoming, inclusive and engaging environment for customers and donors.
• Build strong partnerships with local businesses, community groups and supporters to increase engagement and stock generation.
• Use commercial insight, performance data and KPIs to identify opportunities and improve results.
• Maintain high standards of visual merchandising, stock management, operational efficiency and customer service.
• Take overall accountability for financial controls, safeguarding, compliance, health and safety, and the smooth running of the store.

This is a varied and rewarding role where no two days are the same, offering the opportunity to lead a significant retail operation while helping Scope generate vital income to support disabled people across the UK.

About You

We're looking for a commercially minded retail leader who can inspire teams, drive performance and deliver exceptional customer experiences in a fast-paced environment.

You will:

• Have experience leading large-scale retail operations and delivering strong commercial results.
• Be able to demonstrate a track record of increasing sales, driving profitability and achieving ambitious targets.
• Have strong leadership skills and experience of developing high-performing, inclusive teams.
• Bring excellent organisational and operational skills, including experience managing stock, warehouse or logistics operations.
• Be confident using performance data and commercial insight to identify opportunities and improve results.
• Have experience managing budgets, controlling costs and making sound commercial decisions.
• Be skilled at building positive relationships with customers, donors, volunteers, local businesses and community partners.
• Be passionate about developing people, creating a positive team culture and helping others succeed.
• Have an understanding of ecommerce and online selling platforms, which would be an advantage.

You'll be a motivated and approachable leader who combines commercial awareness with a commitment to delivering outstanding customer experiences while supporting Scope's mission to create an equal future with disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope's mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

• Full-time: 35 hours per week, five days out of seven
• Part-time: Weekly hours on a seven-day rota

Additional information

We're excited that you're considering a career with Scope. Our Retail vacancy information pack has more information about Scope Retail and what it's like to work with us. Retail Vacancy Information Pack

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

Important to know:

• You must meet all the essential requirements in the job description.
• If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.