Retail Fraud Assistant

TN United Kingdom; Pontypridd; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Fraud Assistant to support its revenue protection strategy. This role involves analyzing data to identify digital fraud trends, preparing evidence packs, and maintaining records in compliance with GDPR. The ideal candidate will possess strong Microsoft Office skills, outstanding communication abilities, and a customer-centric mindset. Join a forward-thinking organization dedicated to transforming transport in Wales and promoting inclusivity within the workplace. If you are passionate about making a positive impact and supporting sustainable transport, this opportunity is perfect for you.

Qualifications

• Proficient in Microsoft Office applications, especially Word and Excel.
• Strong communication skills, both oral and written, are essential.

Responsibilities

• Analyze data to identify trends in digital fraud and reduce business harm.
• Prepare evidence packs and maintain records for individual cases.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Oral Communication

Written Communication

Numeracy

Customer Service

Job description

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At Transport for Wales, we value diversity. It makes us stronger, helps us understand our customers better, make better decisions, and be more innovative. Everyone’s different and has their own perspective, so we’re building a diverse team that mirrors the communities we serve. Through this, we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking, or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

We are currently recruiting for a Retail Fraud Assistant to deliver components of the TfW revenue protection strategy. To compile work packages for investigation and provide support for such investigations, including prosecution case files as appropriate. This role will also support the wider revenue protection remit and interface with internal and external stakeholders, while also providing some administrative support to the team.

Responsibilities include but are not limited to:

• Analyzing data obtained from scans to identify trends in digital fraud to reduce harm to the business.
• Preparing evidence packs from scan data for each individual offender.
• Designing and maintaining tailored contact templates for each individual workstream.
• Compiling and maintaining records containing information of all contact with offenders and the up-to-date progress of each individual case, handled in line with GDPR.

Who we’re looking for

• Proficient in Microsoft Word, Excel, and PowerPoint.
• Outstanding oral and written communication skills.
• Customer-centric mindset.
• Highly numerate.

Welsh Language Skills

The ability to speak/write Welsh would be a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and encourages them to develop, improve, and maintain their Welsh language skills. We fully support our people who want to improve their Welsh language skills, offering personal development opportunities such as online learning, classroom courses, and funding for attendance at local community courses.