Retail Expert - Birmingham

Dyson Institute; Birmingham; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

27 days annual leave

Pension scheme

Private medical care

Life assurance

Cycle to work scheme

Tastecard discount

Amazing discounts on Dyson products

Lunch allowance

Job summary

Dyson Institute in Birmingham is seeking a part-time in-store expert to educate customers, demonstrate Dyson products and deliver an engaging retail experience. You will transform the space into a theatre of innovation, guiding customers through features and benefits with enthusiasm.

The role focuses on delivering exceptional service, answering questions, and promoting Dyson technology while maintaining a clean, well-displayed store and collaborating with the team to ensure a best-in-class

Qualifications

• Experience in customer-facing retail roles.
• Passion for cutting-edge technology and Dyson products.
• Excellent communication and interpersonal skills.

Responsibilities

• Become an authority on Dyson products, understanding features and applications.
• Greet and assist customers with enthusiasm, listen to needs.
• Actively promote and demonstrate Dyson products to drive sales.
• Maintain a clean, organized store environment.
• Keep track of inventory levels and assist with restocking.
• Collaborate with colleagues and external retail partners.

Skills

Customer service

Sales skills

Communication

Enthusiasm for tech

Job description

Birmingham - 20 hours - In Store

About Us

A Dyson expert is more than just a salesperson; they are technology enthusiasts who relish the opportunity to educate and give our owners an amazing retail experience. They transform the retail space into an engaging theatre, unveiling the magic of our technology, and presenting the reasons why our machines stand out as pioneers in their field. Their mission is to convey the unique qualities and consumer benefits of Dyson products with utmost clarity and simplicity.

About the Role

This dynamic team stands at the forefront of our retail endeavours, frequently being the very first connection our customers have with Dyson. The significance of that inaugural interaction cannot be overstated; it's not just about making a sale, it's about sculpting a remarkable experience that is the start of a journey within our brand.

Product Expertise:

Become an authority on Dyson products, understanding their features, benefits, and applications. Share this knowledge with customers to help them make informed purchase decisions.

Customer Engagement:

Greet and assist customers with enthusiasm, providing a personalized and welcoming experience. Listen to their needs, answer questions, and offer tailored solutions.

Sales and Product Demonstrations:

Actively promote and demonstrate Dyson products, showcasing their unique features to drive sales and create excitement.

Store Presentation:

Maintain a clean, organized, and visually appealing store environment, ensuring products are well-displayed and easily accessible.

Stock Management:

Keep track of inventory levels, assist with restocking, and report any inventory discrepancies.

Teamwork:

Collaborate with colleagues to ensure a seamless customer experience and work with external retail partners to create best-in class experiences.

About You

Are you passionate about cutting-edge technology and committed to delivering exceptional customer experiences? Are you enthusiastic and passionate about new technology and ready to engage in conversations with customers about how Dyson Technology can benefit them? Are you ambitious? Do you have a passion for best in-class customer experience? If so, you might be the perfect fit for the Dyson retail expert role.

Benefits

• 27 days on annual leave
• Access to competitive pension scheme
• Access to private medical care
• Life assurance
• Cycle to work scheme
• Tastecard discount
• Amazing discounts on Dyson products
• Lunch allowance

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.