Retail Experience Specialist — Customer Focus & Merchandising

COLUMBIA; Ellesmere Port; On-site; GBP 27,000 - 29,000; Full time

Job summary

Columbia Sportswear Company in Ellesmere Port is seeking a Retail Associate to deliver exceptional in-store experiences through friendly customer interactions, product recommendations and brand-aligned service.

You will support visual merchandising, stock replenishment, and accurate cash register transactions, helping customers and driving store profitability; 16+ years old, no specific education required beyond a high school diploma or GED preferred.

Qualifications

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools
• 16 years of age or older

Responsibilities

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

Skills

Customer service

POS proficiency

Retail sales

Product knowledge

Education

High School Diploma or GED preferred

Tools

Inventory software

POS software

Job description

Columbia Sportswear Company in Ellesmere Port is seeking a Retail Associate to deliver exceptional in-store experiences through friendly customer interactions, product recommendations and brand-aligned service.

You will support visual merchandising, stock replenishment, and accurate cash register transactions, helping customers and driving store profitability; 16+ years old, no specific education required beyond a high school diploma or GED preferred.