Retail Duty Manager

SSP; Leeds; On-site; GBP 27,000 - 31,000; Full time

Job summary

Join a leading company in the hospitality sector as a Retail Duty Manager, where you'll lead a dynamic team in high-energy environments of airports and train stations. The role includes overseeing daily operations, fostering team spirit, and ensuring excellent customer service while enjoying benefits like employee discounts and training opportunities.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Qualifications

• Previous experience leading a team in a busy Hospitality or Retail environment is ideal.
• Must be 18 years of age or over.

Responsibilities

• Take ownership of daily operations and solve problems on the fly.
• Lead the team through busy shifts and maintain a positive atmosphere.
• Inspire your team to deliver great customer service.

Skills

Leadership

Customer Service

Problem Solving

Job description

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Pay Rate: £13.11 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.61 per hour.

Shift Pattern: Full-Time (40 hrs). Shifts between 4 am and 11 pm, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role’s got your name on it.
• Due to some responsibilities within the Retail Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

AS A RETAIL DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.